Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
As a Technical Support Professional Lead you will lead in the planning and rollout of our worldwide remote technical support for the Digital Labor offering and lead the team in support of other Business Automation products. You will be part of an international team and organization that is distributed around the globe. Among your responsibilities will be leading the skills enablement for the Digital Labor suite of products, reviewing and improving product documentation, and creating or maintaining process documents.
You will go beyond the industry standard technical support practices and will become an expert of the products, with a strong knowledge of the products internal components as well as how the solution is utilized by customers. Your top priority is going to be enabling the support team for customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.
You will go beyond the industry standard technical support practices and will become an expert of the products, with a strong knowledge of the products internal components as well as how the solution is utilized by customers. Your top priority is going to be enabling the support team for customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.
Required Technical and Professional Expertise
• Bachelor’s Degree
• Basic knowledge in Operating system administration (Windows, Linux)
• Basic knowledge in database administration (DB2, Oracle, MS SQL)
• Basic knowledge of LDAP
• Basic knowledge of network technologies (routing, firewalls, port forwarding)
• Basic knowledge of Apache Flink and Kafka
• Basic knowledge of Elastic Search
• Basic knowledge in Kibana
• Basic knowledge of Containerization and Kubernetes
• Basic knowledge of A.I. technologies
• English: Fluent in speaking and writing
• Analytical thinking, structured problem solving techniques
• Basic knowledge of IBM's Business Automation Product Family
• Basic knowledge in Operating system administration (Windows, Linux)
• Basic knowledge in database administration (DB2, Oracle, MS SQL)
• Basic knowledge of LDAP
• Basic knowledge of network technologies (routing, firewalls, port forwarding)
• Basic knowledge of Apache Flink and Kafka
• Basic knowledge of Elastic Search
• Basic knowledge in Kibana
• Basic knowledge of Containerization and Kubernetes
• Basic knowledge of A.I. technologies
• English: Fluent in speaking and writing
• Analytical thinking, structured problem solving techniques
• Basic knowledge of IBM's Business Automation Product Family
Preferred Technical and Professional Expertise
• Master's Degree in Computer Science or a related field
• At least 2 years experience in Technical Support
• At least 1 year experience in Operating system administration (Windows, Linux)
• At least 1 year experience in scripting (including Python, JavaScript)
• At least 1 year experience in database administration (DB2, Oracle, MS SQL)
• At least 1 year experience in products of IBM's Business Automation Product Family
• At least 1 year experience in Containerization
• At least 1 year experience in Apache Flink and Kafka
• At least 1 year experience in Kubernetes
• At least 1 year experience in Kibana
• At least 1 year experience in Elastic Search
• At least 1 year experience with A.I. technologies
• At least 6 months experience in development (including related technologies, e.g.: XML, EJB, JSP and Web services)
• At least 6 months experience in scripting (including Python, JavaScript)
• At least 2 years experience in Technical Support
• At least 1 year experience in Operating system administration (Windows, Linux)
• At least 1 year experience in scripting (including Python, JavaScript)
• At least 1 year experience in database administration (DB2, Oracle, MS SQL)
• At least 1 year experience in products of IBM's Business Automation Product Family
• At least 1 year experience in Containerization
• At least 1 year experience in Apache Flink and Kafka
• At least 1 year experience in Kubernetes
• At least 1 year experience in Kibana
• At least 1 year experience in Elastic Search
• At least 1 year experience with A.I. technologies
• At least 6 months experience in development (including related technologies, e.g.: XML, EJB, JSP and Web services)
• At least 6 months experience in scripting (including Python, JavaScript)
More Information
Application Details
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Organization Details
IBM US
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