COMPLETE Program Manager, Payment Business Operations - Tokyo

Job Description

Are you passionate about customer experience? Can you help drive partner performance and have a track record of contributing on key initiatives? Are you successful at influencing others to deliver when faced with competing priorities? Would you excel at representing Amazon externally?

Payment Business Operations manages relationships with 50+ payment partners worldwide, including credit card gateways and acquirers, co-branded credit cards, private label cards, foreign exchange program, etc. The Business Operations team supports the larger payments platform working closely with product management, software development and technical operations. Locally, Payments Business Operations works closely with internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments. This team also facilitates the local operational relationship with third party payment partners, advocating for customer experience and applying operational improvements. Additionally this team is responsible for supporting operational efficiencies and escalation reduction opportunities. Come and experience a company and team who focus on customer first!

The Business Operations Program Manager is responsible for helping drive operational excellence within payments. This role will support external Japan-based payment partners to push excellence and a world class customer experience for mutual customers globally. This role will also partner with internal customers to identify points of friction, build a business case, propose requirements and advocate for customer experience improvement projects. This role is required to serve as a hands-on analyst, resolving escalations, gathering data and supporting projects.

The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. He or she will be analytical in their decision making, with a demonstrated ability to drive issues to completion. Experience in the banking or payments industry is preferred.


Key job responsibilities
- Facilitating operational relationships with third party partners and internal customers -- holding partners accountable for performance and contractual commitments
- Recommending, grounding (with data and financial justification) and contributing to drive projects to improve customer pain points within the larger Payments organization and with businesses/ services across Amazon
- Identifying operational gaps in new offerings and proposing operational requirements for new projects
- Resolving customer impacting issues with technology teams
- Interfacing with business and technical customers, gathering requirements and producing data-driven analysis; partnering with internal teams to support new payment products or functionality post launch
- Developing metrics for assessing performance and trends
- You will be expected to dive deep in all areas of the credit card product.
- You will be expected to demonstrate significant annual efficiency improvements

About the team
Visit Business Introduction and Employee Interviews

We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

Basic Qualifications:

- Proven relevant work experience
- Fluency in Japanese (verbal/written)
- Proficiency in English (verbal/written)
- Strong analytical skills with excellent problem solving abilities
- Experience driving small to medium sized projects
- Experience managing external relationships
- Bachelor’s Degree or equivalent

Preferred Qualifications:

- Experience in e-commerce or financial products such as credit card transacting is a plus
- Basic to intermediate SQL skill is a plus
- Proficiency in other languages is a plus

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:
https://www.amazon.jobs/en/landing_pages/passivesmoking
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https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview
賃金に関する条件は、１次面接の前に個別にご案内することができます