COMPLETE Systems Engineer, AWS SOC Engineering - Herndon

Job Description

AWS Security is looking for a driven professional to join its systems engineering team to manage the operation of our physical access control system (PACS), as well as help us automate a sustainable and robust architecture for future growth. Do you enjoy reverse engineering and diving deep on issues? As a system engineer, you will be responsible for the overall health of our service and provide excellent customer service to our partners. You will create availability and health metrics, monitor performance, perform regular system maintenance, and architect innovative solutions for running a PACS in a large distributed environment.

You will automate routine tasks enabling the team to be quick and agile. You'll be one of our experts in system automation. You’ll work closely with internal customers to understand their operational challenges and provide helpful solutions. You should enjoy digging deep to find answers, sometimes this will require reverse engineering existing solutions, a situation you thrive in.

This position will require participating in a 24/7 on-call rotation.

This position requires that the candidate selected be a US Citizen.

Key job responsibilities
We primarily support Windows server, using HyperV for virtualization, but in recent months our scope of infrastructure expertise has broadened from bare metal hosts/VMs to solutions that run on Native AWS Services. Our team has a core function of ensuring Lenel application and system stability, often diving deep to trouble-shoot common issues, as well as anomalies, working closely with our partners. On a day-to-day basis, we strive for engineering and operational excellence through patching, and other security compliance activities, along with deploying scripting/automation solutions to build servers and monitor their performance.

A day in the life
In the coming months, we are looking to reduce tech debt by replacing legacy servers and upgrading our version of Lenel to increase system stability and support down-stream applications that rely on our service to perform with a higher level of availability. Engineers will have the opportunity to prepare our current systems for company-wide upgrade and design new automated deployment solutions, as well as refresh how we monitor. We also need to solve for improved methods of certificate rotation and license upgrades that are automated for our team and seamless to end-users.

About the team
AWS-SOC Systems Engineering (SE) team within AWS Security delivers physical security systems to enable our internal customers to execute their jobs safely, securely, and maintain trust. As our services grow and expand, we are doing the same with our team. We have a high degree of technical acumen but still learn every day in pursuit of providing the highest value to our customers. The most amazing thing about our team is the way we all enable each other for success and constantly strive to raise the bar in everything we do. Come build with us!

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team values work-life harmony. Availability during the AWS SOC’s 24/7/365 operation is imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life— both in and outside of work.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

We are open to hiring candidates to work out of one of the following locations:

Herndon, VA, USA

Basic Qualifications:

• Bachelor’s degree in a related field or 5+ years’ experience
• 5+ years’ experience with Windows Server
• 3+ years of experience with virtualization (Hyper-V, VMware, etc)
• 3+ years’ experience with relational databases (SQL Server, MySQL, PostgreSQL)
• 2+ years scripting experience (PowerShell most preferred, Python useful, Bash, Perl, Ruby, etc also acceptable)

Preferred Qualifications:

• Bachelor’s degree in Systems Engineering, Information Technology, Computer Science, or related field.
• 5+ years of experience with Networking, or exposure to basic concepts and trouble-shooting connectivity issues.
• 3+ years experience with AWS Services
• 3+ years of experience with a Physical Access Control system (Lenel, RedCloud, etc.)
• 1+ years of experience with Linux systems administration and/or related development
• Experience using, or some exposure to Amazon Web Services (S3, EC2, VPC, etc.)
• Proven ability to troubleshoot and identify the root cause of issues
• Demonstrate effective oral and written communication skills
• Proven experience creating documentation for production systems
• Experience in 24/7 online environment
• Meets/exceeds Amazon’s leadership principles requirements for this role.
• Meets/exceeds Amazon’s functional/technical depth and complexity for this role.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.