COMPLETE Director, Product Management

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Customer 360 is an integrated CRM platform that provides a 360-degree view of your customers.  With the Customer 360, organizations can harness their customer-centered data and use it to gain insights and identify new opportunities leading to smarter, strategically-guided business decisions, efficient operations, and happy customers. Data Cloud is core to the Salesforce C360 solution, and provides customers a single source of truth for all data across points of interaction from sales, service, marketing, commerce and external data sources. Salesforce Data Cloud aggregates customer data from these sources, creates rich and dynamic customer profiles with intelligent insights using Einstein AI, and enables personalized customer experiences. It is the foundation for our Intelligent CRM and the next big bet for Salesforce.

We are looking for a Director Product Management to lead our real-time Data Cloud product management efforts. You will be responsible for building real-time systems that process petabytes of data in milliseconds and personalize any information based on users’ unified profiles across Salesforce’s Marketing, Sales, Service, Commerce and Loyalty Clouds. 

Responsibilities:

• As the product owner for real-time DataCloud, enable our customers/brands to process consumer data through a real-time platform in milliseconds, allowing AI to use this data to deliver personalized content, recommendations or responses.

• Prioritize and maintain a balance between ongoing maintenance/bugs, new feature requests, and the need to keep real-time integrations simple and flexible while continuously evolving with changes in the competitive landscape.

• Collaborate effectively with VP-level stakeholders across teams and become the subject matter expert for real-time processing within Data Cloud. 

• Be the go-to product person for real-time across Salesforce serving as the general contractor for cross-functional product teams spanning all Salesforce clouds. Working with internal stakeholders with complex needs will require strong product leadership to ensure alignment, consistent design principles, and adoption across all teams.

• Establishing strong working relationships with engineering managers, architects, and counterparts is key to your success.

• Deliver resources to support adoption through various outbound channels, training, trailhead, blogs, open source and internal proof of concepts.

• Balance product vision & roadmap with partner and customer feedback, competitive analysis, and user research in prioritizing across a diverse set of inputs and constituents.

• Engage with our partner and customer communities to deliver feature and product enablement, drive customer success and product adoption.

• Highly Data Driven, experienced with estimations, drive metrics and KPI for adoption, growth etc.

Minimum Requirements:

• 14+ years of experience in building and delivering core product / platform features

• Expertise in managing highly technical, multi-workstream product launches; experience with distributed systems or data-intensive / infrastructure products is a plus.

• Experience in building and working with product technology in at least one of the following areas: Web and Mobile personalization systems, DMP, CDP, real-time-bidding, or demand side buying systems.

• Familiarity with low latency data ecosystems is a plus.

• Excellent communication, organizational, and analytical skills.

• Proven ability to influence and coordinate cross-functional teams to execute against a plan.

• Willingness to engage deeply with engineering, solution engineers and customers is a must.

• Prior experience in building & delivering a product in a matrixed organization is a plus.

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