COMPLETE Manager - Business Quality - Bangalore

Job Description

Amazon.com operates in a virtual, global e-Commerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, e-Commerce platforms, web services for developers.
The Retail Systems function is responsible for building retail platforms, tools and automation required to manage selection, maintain competitive pricing, forecast demand, buy products and deal with vendors.

Pricing Analytics and Operations is an integral part of Retail Systems enabling Amazon’s pricing strategy and operations. The team’s primary role is to provide on-time and accurate inputs to help make great pricing decisions. We build and execute on scalable & efficient processes to ensure Amazon’s price competitiveness. The tasks handled by this group have a direct impact on customer buying decisions and Amazon’s top line & profitability.

Opportunity:
Do you want to be part of the team that ensures Amazon keeps its “best price” promise across millions of products worldwide? Does the challenge of driving decisions in a dynamic environment excite you? Do you love solving complex business problems using technology? Are you seeking an environment where you can drive innovation? Are you a passionate self-starter? If the answer to the above questions is a resounding “YES”, read on!

The Manager- Business Quality will be responsible for the strategy, quality, coordination and productivity of the Business Audit team in Bangalore and will own a variety of function wide goals on process improvements, innovation & automation. The job involves ensuring operational rigor and designing high business impact processes. He/she will be point of contact to the retail/3P teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.
The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement. The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.

Key Performance Areas:
- Operational Efficiency & Accuracy Metrics Management using automation and technology.
- Successful delivery on high business impact projects goals.
- People Management (team management and stakeholders)
- Formulate, Implement, Track career path & Individual Development Plans of each team member
- Mentor and guide audit team to manage quality, improve process efficiency and control variance.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

Basic Qualifications:

- 2+ years of program or project management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
- Experience leading process improvements

Preferred Qualifications:

- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Knowledge of Lean, Kaizen, Six Sigma concepts
- Experience in managing critical operational processes, with SLA responsibility