COMPLETE Associate - Experience management

Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY Global Delivery Services (GDS) Assurance practice supports global EY client–serving teams with   their reviews across industry sectors, including financial services, manufacturing and technology, among others. Through the right multidisciplinary team of professionals with the sector knowledge   and subject matter expertise, EY GDS Assurance enables EY client teams in over 30 countries to   help world’s leading companies meet their audit requirements. 
 
The opportunity
To work as experience management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines.
 
Your key responsibilities
To work as subject matter expert on resource management concepts and scheduling tools for multiple regions/industry/sector teams. Develop strong working relationships with GDS Service Delivery Managers/Seniors as well as with experience management/resource management teams onshore. The Associate will be based in our Manila Office.
 
Skills and attributes for success
•    Work with GDS Service Delivery teams to create optimized resource portfolios/resource allocation plan on classified accounts/clients.
•    Proactively identify staffing challenges and provide customized scheduling solutions and ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.
•    Optimize resource utilization through effective scheduling strategies and ensure that the resource schedules are timely and accurately updated on the scheduling tools.
•    Training and development of EM associates as well as supervising and reviewing the execution of resource management and deployment procedures carried out by EY GDS Associates/advanced associates.
•    Identifying and prioritizing opportunities for process improvement/re-engineering.
•    Develop a strong business continuity framework for self and team.
•    Stake holder management and presentation skill, scheduling conflict resolution skill
 

To qualify for the role, you must have
•    Graduates with 3-4 years of post-qualification experience, preferably on resource management, scheduling and staffing concepts.
•    Exposure of short term and long-term resource planning would be an added advantage.
•    At least 1 year of experience in supervising a team will be preferred.
•    Workforce/Resource Management professional with expertise in scheduling, staffing and resource planning concepts.
•    Quick decision-making ability to accommodate real time staffing changes/requests.
•    For internal movements within EY
     o    Graduates with min 3-4 years of post-qualification experience with at least 2 years with EY.
     o    Minimum rating on 3 in the last two appraisal cycles with no PIP/other performance challenges in the last 1 year.
 
Ideally, you’ll also have
•    Strong execution skills with focus on meeting timelines and delivering highest quality service.
•    Excellent verbal and written communication skills.
•    Strong working knowledge of MS Excel, Word and PowerPoint.
•    Excellent teaming and interpersonal skills.
•    Strong time management and analytical skills.
•    Stakeholder/client management experience.
•    Positive attitude and ability to excel under tight timelines.
•    Ability to identify staffing challenges and provide proactive solutions.
 
What we look for
We look for high performers, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability and know how to build relationships by doing the right thing. We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals.
 
We want people who understand the challenges of working in a professional services environment and are focused on achieving and delivering the best for our clients.
 

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.