COMPLETE Network Deploy Technician, Infrastructure Delivery - Santa Clara

Job Description

Amazon Web Services (AWS) is looking for a Network Deploy Technician to join our growing team within infrastructure operations. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand the Cloud, this is your chance to make history. By applying to this position your application will be considered for all locations we hire for in California. This includes, but is not limited to: CA ( Santa Clara, San Francisco, Hayward, Palo Alto ). This position requires the successful candidate to report to a site location.

You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. Our ideal candidate is sufficiently autonomous, detail oriented, possesses strong written and verbal communication skills and has some experience in supporting large scale, enterprise class networks. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers.

You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Network Deploy Technician you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of Amazon Web Services vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key job responsibilities
Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products
Collaboration with various stake holders to remove project obstacles
Report current status via ticketing system, status reports, email and slack
Manage work and priorities through ticketing system and workflows to complete customer requests and projects
Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers
Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords
Remediating small scale hardware failures related to cabling infrastructure connectivity issues, including patch panels and patch cords
Participate in the migration, basic configuration and rollout of new or upgraded hardware
Exhibit quality workmanship on all work and maintain site cleanliness
Carry a cell phone for communication, information, and emergencies
Up to 50% travel within geographical work area may be required; some travel outside traditional work area may be requested

All physical requirements are expected with reasonable accommodations:

Walk job sites in uneven terrain
Some regional travel may be required
Work safely at heights and from ladders
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds or more
Ability to work in an environment that operates 24/7 with an ability to participate in after-hours support as needed

About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

We are open to hiring candidates to work out of one of the following locations:

Santa Clara, CA, USA

Basic Qualifications:

- High school or equivalent diploma
- 1+ year or experience in any of the following IT roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations, Technical Project Management

Preferred Qualifications:

- Data center experience Industry standard certifications (CompTIA, CCENT or, CCNA)
- Working knowledge of Layer 1 troubleshooting Knowledge of network cabling, optic types, and test equipment
- Familiarity with common networking terms and fabric based network design
- Familiarity with computer / server hardware troubleshooting
- Experience with cabling infrastructure best practices and methodologies
- Experience with medium to large, complex project scopes and ambiguous details within work environment
- Experience with common tools related to network troubleshooting, including VFLs, OTDR and power meters
- Understanding of infrastructure technologies, including Routers, Switches, Load Balancers and Firewalls
- Knowledge of major Command Line Protocols (Cisco IOS, JunOS, GNU/Linux) and common Networking Protocols (BGP, OSPF) Working with IT best practice frameworks (ITIL, LEAN, AGILE) and Operational
- Excellence concepts or methodologies is a plus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42,400/year in our lowest geographic market up to $106,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.