COMPLETE L3 Development Engineer

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM India Systems Development Lab is looking for L3 Software Support and Development Engineer to be integral part of a team responsible for Product Development of PowerVC product on Power. Analysing the customer defects, root causing the issues, collaborating with dev, test and customers to resolve the issues is the core responsibility. Owning the ifix delivery process and ensuring high ratings for customer satisfaction is the key goal. Opportunity to directly work with customers, get a deep understanding of their configurations and collaborate with the leads to get the concerns/issues addressed. Deliver code fixes to the GA'd releases is the primary work item.

Responsibilities:
IBM India Systems Development Lab is looking for Software Engineer / Developer to be integral part of a team responsible for Product Development/testing of PowerVC Platform on Power. The product is built on the Openstack cloud computing platform using Python. In addition, there is an opportunity to work on several OpenSource communities and front end/back-end development as well.

Required Technical and Professional Expertise

• 8 to 12 years of experience in the IT industry as a L3 development and support engineer.
• 7+ years of experience working as a software engineer well versed with private/public cloud platforms or in an equivalent role supporting partners and enterprises
• 7+ years of experience with solutions development or implementation in Unix or Linux environments.
• 7+ years of experience working with Python programming, designing, developing and supporting new feature enablement for private/public clouds
• Proficient in Python programming and scripting experience and debugging on Linux OS.
• Good experience with designing, and developing customer solutions in a rapidly evolving technology domain
• Ability to perform customer-facing activities in a fast-paced environment with short timeframes.
• Ability to uncover business challenges and develop custom solutions to solve these challenges.
• Working knowledge of object-oriented design and design patterns applicable to modern software development is a plus
• Applied knowledge of working with agile, scrum, and DevOps teams
• Clear understanding of cloud service and deployment models
• Comfortable working with highly distributed teams, including interaction with open source communities.
• Ability to study on your own, learn quickly, and put new knowledge into practice
• Any commercial experience with technologies like Openstack, virtualization and public cloud services, e.g., Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) is a plus.
• Hands-on programming skills and experience with Python is a must
• Ability to quickly learn new technologies, frameworks, and techniques; ability to facilitate technical conversations within your team and with external stakeholders.
• Keen interest contributing to and building communities in open source is a plus
• Ability to work both on your own and as part of an agile team
• Good understanding of customer support ticket SLAs and aligning execution accordingly

Preferred Technical and Professional Expertise

• Hands-on experience on Open stack-based clouds, basic concepts of virtualization, strong with Python programming, automation using Ansible.