COMPLETE Sr. Program Manager, Payroll, Value Added Services - Nashville

Job Description

At Amazon, we’re working to be the most customer-centric company on earth by constantly evolving how we deliver customers’ orders. Our goal is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. We are doing so by pioneering new products and services in the last mile space, including the Delivery Service Partner (DSP) program. Since the program launched in 2018, 2,500+ DSPs have built their own businesses with Amazon, creating 275,000+ jobs and delivering over a billion packages to customers around the world. The DSP Value Added Services (VAS) team is part of our last mile organization responsible for identifying and partnering with vendors as they design and launch services that enable DSPs to deliver for our customers and managing those vendors along the way.

We are seeking a Sr. Program Manager who will be responsible for managing the lifecycle of third-party payroll programs available to DSPs owning the definition and execution of a roadmap that improves the DSP experience and will continuously evaluate program health to ensure the products and services offered are fit for purpose. This person will be comfortable in a highly ambiguous, fast-paced and ever-changing environment and will be willing to roll-up their sleeves as needed. He or she will proactively deliver business and senior leader reviews, aligning teams toward coherent strategies that move the needle on quality, cost and choice. This will be a highly visible role, meaning that the optimal candidate will be adept at building consensus and able to represent, verbally and in writing, complex decisions, trade-offs, and potential solutions clearly to senior leadership. A strong candidate will be able to dive deep, identify root causes, and move between strategy and execution on a daily basis. He or she will have a proven track record in taking end-to-end ownership and successfully delivering results in a fast-paced business environment.

Required travel: up to 25% expected

Key job responsibilities
- Owning program strategy, end to end delivery, and communicating results to senior leadership
- Ability to work effectively with various teams of different backgrounds
- Experience creating and tracking key performance indicators to drive process improvements and evaluate program health
- Experience working with payroll systems
- Ability to translate business requirements into non-technical, lay terms
- Demonstrated experience managing third party relationships and prioritizing resources

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA

Basic Qualifications:

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree

Preferred Qualifications:

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- PMP certificate

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.