COMPLETE Workforce Analyst - Orlando, FL, USA

Job Posting Title:

Workforce Analyst

Req ID:

10063784

Job Description:

About the Role & Team

This role plays a critical part in supporting the Disney Central contact center. We’re looking for an intellectually curious, business-savvy, analytical passionate person to join the Disney Central Workforce Planning and Analytics team. In this role, you will be responsible for designing the future workload landscape within Disney Central’s 21+ unique business unit portfolio consisting of over 2000+ Cast Members at Walt Disney World, Disneyland and other Disney partners.

What You Will Do

You will develop and maintain forecasting models to predict future workload demands to help lead and optimize staffing for Disney Central. You will be responsible for providing complete forecasting multi-channel volumes, interaction durations and workload. The person will support various lines of business in an Omni-channel environment operation through the development and ongoing maintenance of workload forecast models, resourcing data and developing new reporting platforms (including discovering and solving for gaps in current reporting) utilizing business intelligence tools. As needed, the Analyst will be responsible for conducting ad hoc analysis to react to immediate business needs and provide insights into data to explain changes, anomalies and trends to provide key information that is critical to the success of Disney Central. Forward looking analysis, new metrics and measurement practices will need to be built and maintained. Analytical assistance and recommendations for process improvements are also in scope.

Required Qualifications & Skills

You will explore automation opportunities across the Workforce Analytics and Labor Services teams

• We maintain knowledge of forecasting methodologies and software to provide accurate workload forecasts.
• Remain current on Disney Central downstream impacts such as scheduling and time/pay processes throughout Disney Central, and understand future operational business needs
• Perform ad-hoc research and analysis to produce summarized business intelligence reports based on current initiatives and inquiries
• Maintain a cross-functional and holistic perspective for implementation decisions
• We collaborate across teams to build and drive internal and external partnerships to support synergistic opportunities, achievement of shared objectives, and connectivity of information
• Solid grasp of data analysis, data mining, reporting and dashboards.
• Focus on continuous process improvement and increased efficiency through automation and conceptualizing new tools through business intelligence software.
• While we operate independently, you will maintain relationships, deliverables and expectations with business partners.

Preferred Qualifications

• Familiar with forecasting methodologies such as ARIMA, various Regressions, etc
• Proficiency in SQL, Excel (Pivot Tables, VLOOKUP), Solver
• Proficiency with Python or R
• Experience with creating Tableau/Power BI dashboard using relational databases, and other data visualization software

Education

• Bachelor's Degree in a qualified field of study such as Mathematics, Industrial Engineering, Simulation Industrial Engineering, Statistics, CS, Economics, Finance, or relevant work or academic experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits 

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Job Posting Segment:

Commercial Strategy

Job Posting Primary Business:

Disney Central (WDW)

Primary Job Posting Category:

Call Center-Al

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Orlando, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2023-10-10