Shoppers Mart

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers. DUTIES & RESPONSIBILITIES: Customer Service Greet customer promptly and gather prescription information according to Standards Perform duties in priority according to Role assigned on Role Assignment Schedule Refer to the pharmacist all clinical inquiries Set realistic customer expectations as to wait times Locate and cash out prescriptions and any ancillary items Ensure customers requiring counseling are referred to the Pharmacist Maintain and control the cash register in the dispensary Adhere to all confidentiality and privacy requirements Administration: Receive new and repeat prescription orders in accordance with Standard Operating Procedures Prepare and submit orders with the exception, of controlled drugs and narcotics Adjudicate third party billing, online and manage manual Third-Party Accounts Answer telephone and refer to a pharmacist when necessary Manage incoming faxes according to Pharmacy Standards of Practice Assist pharmacist in coordinating call backs Accurately file completed documentation as per Pharmacy Standards of Practice Prescription Workflow: Assist in prescription preparation to company's standards and professional services Data entry for new prescriptions, and managing refill request processing Select medications to fill prescriptions according to Pharmacy Standards of Practice Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards Accurately enter and maintain appropriate data within the applicable Pharmacy systems Skills & Qualifications: High School Diploma Diploma from a Pharmacy Assistant credited course preferred Previous Pharmacy Experience preferred Effective organizational skills, ability to multi task Problem Solving Skills Strong attention to detail J2WRXA Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To maximize sales of beauty products and services sold by Shoppers Drug Mart DUTIES & RESPONSIBILITIES: Sales Expectations Maximizes sales and awareness of promotional programs Possesses a “selling is fun” attitude Promotes sales of beauty products Promotes sales through encouraging customers to participate in the PC Optimum program CUSTOMER SERVICE: Promote a positive environment for customers and coworkers Always put the Customer first and provides superior customer service Actively models the desired behavior with eClienteling to provide superior customer service Promotes products through marketing and encourages use of the PC Optimum program Actively promote and book appointments for in-Store events OPERATIONS: Exhibits and promotes the company’s products and services Attend appropriate vendor schools Attends workshop/education sessions Adheres to Cosmetics Operating Standards GENERAL: Complies with all health and safety regulations Complies with all store policies and procedures Complies with loss prevention policies and procedures and ensures they are executed in the department Acts professionally at all times Perform other duties as required QUALIFICATIONS: Planning, Judgment and Decision Making Independent thinking and decisions Selling skills in Cosmetics EXPERIENCE: Proven consultative skills to provide information Selling experience with a proven track record A good knowledge of various beauty products and services available Ability to conduct sit down makeup and skincare consultations and demonstrate application Strong communication skills PHYSICAL REQUIREMENTS: Ability to lift up to 50 pounds Ability to climb ladder Ability to bend and stretch to stock shelves J2WRTL J2WCBB Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor. DUTIES & RESPONSIBILITIES: OPERATIONS: Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom To help manage in conjunction with the FSM, labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity Ensures staffing levels are adequate to effectively operate the business HUMAN RESOURCES: Complies with Human Resources Standards To help with hiring in conjunction with the FSM, Hires and/or supports hiring for all departments, excluding Pharmacy Maintains wage administration within SLPH guidelines Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values QUALIFICATIONS: Planning, Judgement and Decision Making Planning and preparation for Inventory Management Use judgment and decision-making skills to control expenses Provides effective leadership and ongoing mentorship and ensures development of all staff Efficient time management skills Able to prioritize activities quickly in response to changing initiatives Effective organization and planning skills EXPERIENCE: Previous retail management experience Demonstrated ability to drive the business, led by example and support corporate programs Works effectively with management team Superior interpersonal, coaching and communication skills Business and financial acumen Relationship builder with key internal and external agencies J2WRTL J2WFSM Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: Managing the customer service functions, including cash, cashiers and merchandising. DUTIES & RESPONSIBILITIES: HUMAN RESOURCES: Ensures cashier/merchandising staff comply with all store policies and operating procedures Trains cashiers/merchandisers in job functions Provides on-going guidance and instruction LOSS PREVENTION: Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures CUSTOMER SERVICE: Ensures store employees present proper image to the public in accordance with Uniform Policy Answers inquiries regarding location of product, rainchecks, etc. Resolves customer issues according to established guidelines (refunds, exchanges, etc.) Promotes the CSI Survey MERCHANDISING: Ensures shelves are clean and organized with proper rotation Ensures product displays are set up and taken down as directed by the AFSM/FSM GENERAL: Ensures standards of housekeeping and store image are maintained Complies with all Health and Safety requirements May be asked to perform clerical and banking duties Complies with all store policies and procedures Complies with loss prevention policies and procedures and ensures they are executed in the store Perform other duties as required including Cashier duties when necessary QUALIFICATIONS: Planning, Judgement and Decision Making Independent thinking as it relates to organizing store Problem solving is essential to ensure customer satisfaction EXPERIENCE: Computer literate Organized Efficient time management skills Knowledge of products and supplies J2WFSM J2WRTL Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary. DUTIES & RESPONSIBILITIES: Pharmacy and Customer Service Acknowledge all customers approaching the Pharmacy Practice within federal/provincial, regulatory/legal requirements Ensure all privacy requirements are met, including customer confidentiality and consent management Provide counselling on prescriptions, over the counter/behind the counter products Practice to full extent of expanded scope with Professional Services, within your capability Be clearly identifiable to the public Ensure accuracy and appropriateness of all prescriptions dispensed Communicate with other health care professionals within the circle of care to provide customer care Maintain all records required in accordance with legislation, standards of practice, and policy Workflow and Inventory Management: Control access to the dispensary with respect to inventory and patient confidentiality Review and maintain Workflow Queues on a daily basis Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures Review of stock to identify expired inventory Oversight of current stock levels and medication orders from wholesaler Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies Operations: Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy Involvement with financial reports as appropriate Read and action store communications on in-store web File incident reports when any customer or staff medication or privacy incidents occur Experience, Skills & Qualifications: Independent thinking and decision making - makes decisions when dealing with issues or problems Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues Proven ability to drive and build the business, lead by example and support enterprise programs Commitment to providing exceptional customer service Superior customer relations skills and a strong sense of professionalism Strong problem-solving skills including experience formulating and executing action plans Strong personal computing skills and knowledge of Pharmacy systems a definite asset Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment Complete mandatory training and voluntary continuing education workshops, as needed J2WRTL J2WRRX Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary. DUTIES & RESPONSIBILITIES: Pharmacy and Customer Service Acknowledge all customers approaching the Pharmacy Practice within federal/provincial, regulatory/legal requirements Ensure all privacy requirements are met, including customer confidentiality and consent management Provide counselling on prescriptions, over the counter/behind the counter products Practice to full extent of expanded scope with Professional Services, within your capability Be clearly identifiable to the public Ensure accuracy and appropriateness of all prescriptions dispensed Communicate with other health care professionals within the circle of care to provide customer care Maintain all records required in accordance with legislation, standards of practice, and policy Workflow and Inventory Management: Control access to the dispensary with respect to inventory and patient confidentiality Review and maintain Workflow Queues on a daily basis Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures Review of stock to identify expired inventory Oversight of current stock levels and medication orders from wholesaler Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies Operations: Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy Involvement with financial reports as appropriate Read and action store communications on in-store web File incident reports when any customer or staff medication or privacy incidents occur Experience, Skills & Qualifications: Independent thinking and decision making - makes decisions when dealing with issues or problems Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues Proven ability to drive and build the business, lead by example and support enterprise programs Commitment to providing exceptional customer service Superior customer relations skills and a strong sense of professionalism Strong problem-solving skills including experience formulating and executing action plans Strong personal computing skills and knowledge of Pharmacy systems a definite asset Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment Complete mandatory training and voluntary continuing education workshops, as needed J2WRTL J2WRRX Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To maximize sales of beauty products and services sold by Shoppers Drug Mart DUTIES & RESPONSIBILITIES: Sales Expectations Maximizes sales and awareness of promotional programs Possesses a “selling is fun” attitude Promotes sales of beauty products Promotes sales through encouraging customers to participate in the PC Optimum program CUSTOMER SERVICE: Promote a positive environment for customers and coworkers Always put the Customer first and provides superior customer service Actively models the desired behavior with eClienteling to provide superior customer service Promotes products through marketing and encourages use of the PC Optimum program Actively promote and book appointments for in-Store events OPERATIONS: Exhibits and promotes the company’s products and services Attend appropriate vendor schools Attends workshop/education sessions Adheres to Cosmetics Operating Standards GENERAL: Complies with all health and safety regulations Complies with all store policies and procedures Complies with loss prevention policies and procedures and ensures they are executed in the department Acts professionally at all times Perform other duties as required QUALIFICATIONS: Planning, Judgment and Decision Making Independent thinking and decisions Selling skills in Cosmetics EXPERIENCE: Proven consultative skills to provide information Selling experience with a proven track record A good knowledge of various beauty products and services available Ability to conduct sit down makeup and skincare consultations and demonstrate application Strong communication skills PHYSICAL REQUIREMENTS: Ability to lift up to 50 pounds Ability to climb ladder Ability to bend and stretch to stock shelves J2WRTL J2WCBB Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers. DUTIES & RESPONSIBILITIES: Customer Service Greet customer promptly and gather prescription information according to Standards Perform duties in priority according to Role assigned on Role Assignment Schedule Refer to the pharmacist all clinical inquiries Set realistic customer expectations as to wait times Locate and cash out prescriptions and any ancillary items Ensure customers requiring counseling are referred to the Pharmacist Maintain and control the cash register in the dispensary Adhere to all confidentiality and privacy requirements Administration: Receive new and repeat prescription orders in accordance with Standard Operating Procedures Prepare and submit orders with the exception, of controlled drugs and narcotics Adjudicate third party billing, online and manage manual Third-Party Accounts Answer telephone and refer to a pharmacist when necessary Manage incoming faxes according to Pharmacy Standards of Practice Assist pharmacist in coordinating call backs Accurately file completed documentation as per Pharmacy Standards of Practice Prescription Workflow: Assist in prescription preparation to company's standards and professional services Data entry for new prescriptions, and managing refill request processing Select medications to fill prescriptions according to Pharmacy Standards of Practice Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards Accurately enter and maintain appropriate data within the applicable Pharmacy systems Skills & Qualifications: High School Diploma Diploma from a Pharmacy Assistant credited course preferred Previous Pharmacy Experience preferred Effective organizational skills, ability to multi task Problem Solving Skills Strong attention to detail J2WRXA Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? DUTIES & RESPONSIBILITIES: MERCHANDISING: Organize backroom product and follow Backroom Inventory Management (BIMI) processes Uses PDT and MMS Systems to perform daily tasks As directed, manage Exit Strategy and Product Return Expert in assigned areas of product inventory, product placement and expiry dates Maintains Store Standard pertaining to image and trends in store Ensures product displays are consumer focused and “shoppable” RECEIVING: Receives merchandise in accordance with the receiving policies and procedures Maintains a neat and organized backroom according to principles of backroom organization Ensures proper documentation is completed with respect to the receiving and return of goods Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards CUSTOMER SERVICE: Clean image to the customers in accordance with uniform policy and dress code Takes initiative to acknowledge and assist customers in the aisles GENERAL: Complies with all health and safety regulations Complies with all Store Standards Complies with loss prevention policies and procedures Perform other duties as required QUALIFICATIONS: Planning, Judgement and Decision Making Efficiency, organization and neatness Copes with changing situations on the sales floor Cash responsibilities (if applicable) require accuracy and efficiency in processing the customer order EXPERIENCE: Some computer and cash register skills Well organized with ability to record keep Detail oriented Ability to work independently Self-motivated WORKING CONDITIONS: Ability to work flexible shifts which may include nights and weekends PHYSICAL REQUIREMENTS: Ability to lift up to 50 pounds Ability to climb ladder J2WRTL Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To provide prompt and superior customer service at the retail postal outlet. Maintain excellent customer service and checkout area DUTIES & RESPONSIBILITIES: CUSTOMER SERVICE: Provides excellent customer service and positively engages with all customers Maintains a neat and organized checkout area Greets all customers and displays warm demeanor Accurately scans or enters product data Accurately accounts for cash and coupon, lottery, and PC Optimum Asks for customer’s PC Optimum Card during each transaction MERCHANDISING: Ensures proper documentation completed with respect to customers receipt and return of goods Merchandises and maintains designated areas (i.e. facing, signing, labeling, etc) LOSS PREVENTION: Ensures loss prevention Standards are followed Controls cash, lottery, and stamp inventory GENERAL: Presents proper image to the public in accordance with Uniform Policy and Dress Code Guidelines Complies with all health and safety regulations Complies with all store policies and procedures Ensures the standards of housekeeping and image are maintained Perform other duties as required QUALIFICATIONS: Planning, Judgement and Decision Making Balance teamwork and efficiency in processing the customer order Organization and neatness Efficiency in processing the customer order EXPERIENCE: Strong computer and register skills Well organized with the ability to record keep Detail oriented J2WRTL Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary. DUTIES & RESPONSIBILITIES: Pharmacy and Customer Service Acknowledge all customers approaching the Pharmacy Practice within federal/provincial, regulatory/legal requirements Ensure all privacy requirements are met, including customer confidentiality and consent management Provide counselling on prescriptions, over the counter/behind the counter products Practice to full extent of expanded scope with Professional Services, within your capability Be clearly identifiable to the public Ensure accuracy and appropriateness of all prescriptions dispensed Communicate with other health care professionals within the circle of care to provide customer care Maintain all records required in accordance with legislation, standards of practice, and policy Workflow and Inventory Management: Control access to the dispensary with respect to inventory and patient confidentiality Review and maintain Workflow Queues on a daily basis Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures Review of stock to identify expired inventory Oversight of current stock levels and medication orders from wholesaler Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies Operations: Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy Involvement with financial reports as appropriate Read and action store communications on in-store web File incident reports when any customer or staff medication or privacy incidents occur Experience, Skills & Qualifications: Independent thinking and decision making - makes decisions when dealing with issues or problems Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues Proven ability to drive and build the business, lead by example and support enterprise programs Commitment to providing exceptional customer service Superior customer relations skills and a strong sense of professionalism Strong problem-solving skills including experience formulating and executing action plans Strong personal computing skills and knowledge of Pharmacy systems a definite asset Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment Complete mandatory training and voluntary continuing education workshops, as needed J2WRTL J2WRRX Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor. DUTIES & RESPONSIBILITIES: OPERATIONS: Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom To help manage in conjunction with the FSM, labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity Ensures staffing levels are adequate to effectively operate the business HUMAN RESOURCES: Complies with Human Resources Standards To help with hiring in conjunction with the FSM, Hires and/or supports hiring for all departments, excluding Pharmacy Maintains wage administration within SLPH guidelines Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values QUALIFICATIONS: Planning, Judgement and Decision Making Planning and preparation for Inventory Management Use judgment and decision-making skills to control expenses Provides effective leadership and ongoing mentorship and ensures development of all staff Efficient time management skills Able to prioritize activities quickly in response to changing initiatives Effective organization and planning skills EXPERIENCE: Previous retail management experience Demonstrated ability to drive the business, led by example and support corporate programs Works effectively with management team Superior interpersonal, coaching and communication skills Business and financial acumen Relationship builder with key internal and external agencies J2WRTL J2WFSM Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To maximize sales of beauty products and services sold by Shoppers Drug Mart DUTIES & RESPONSIBILITIES: Sales Expectations Maximizes sales and awareness of promotional programs Possesses a “selling is fun” attitude Promotes sales of beauty products Promotes sales through encouraging customers to participate in the PC Optimum program CUSTOMER SERVICE: Promote a positive environment for customers and coworkers Always put the Customer first and provides superior customer service Actively models the desired behavior with eClienteling to provide superior customer service Promotes products through marketing and encourages use of the PC Optimum program Actively promote and book appointments for in-Store events OPERATIONS: Exhibits and promotes the company’s products and services Attend appropriate vendor schools Attends workshop/education sessions Adheres to Cosmetics Operating Standards GENERAL: Complies with all health and safety regulations Complies with all store policies and procedures Complies with loss prevention policies and procedures and ensures they are executed in the department Acts professionally at all times Perform other duties as required QUALIFICATIONS: Planning, Judgment and Decision Making Independent thinking and decisions Selling skills in Cosmetics/ luxury goods EXPERIENCE: Proven consultative skills to provide information Selling experience with a proven track record A good knowledge of various beauty products and services available Ability to conduct sit down makeup and skincare consultations and demonstrate application Strong communication skills PHYSICAL REQUIREMENTS: Ability to lift up to 50 pounds Ability to climb ladder Ability to bend and stretch to stock shelves J2WRTL J2WCBB Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Hiring Range / Échelle salariale à l’embauche : $18.00 - $21.00 / 18,00$ - 21,00$ (per hour / de l’heure) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: Managing the customer service functions, including cash, cashiers and merchandising. DUTIES & RESPONSIBILITIES: HUMAN RESOURCES: Ensures cashier/merchandising staff comply with all store policies and operating procedures Trains cashiers/merchandisers in job functions Provides on-going guidance and instruction LOSS PREVENTION: Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures CUSTOMER SERVICE: Ensures store employees present proper image to the public in accordance with Uniform Policy Answers inquiries regarding location of product, rainchecks, etc. Resolves customer issues according to established guidelines (refunds, exchanges, etc.) Promotes the CSI Survey MERCHANDISING: Ensures shelves are clean and organized with proper rotation Ensures product displays are set up and taken down as directed by the AFSM/FSM GENERAL: Ensures standards of housekeeping and store image are maintained Complies with all Health and Safety requirements May be asked to perform clerical and banking duties Complies with all store policies and procedures Complies with loss prevention policies and procedures and ensures they are executed in the store Perform other duties as required including Cashier duties when necessary QUALIFICATIONS: Planning, Judgement and Decision Making Independent thinking as it relates to organizing store Problem solving is essential to ensure customer satisfaction EXPERIENCE: Computer literate Organized Efficient time management skills Knowledge of products and supplies J2WFSM J2WRTL Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Hiring Range / Échelle salariale à l’embauche : $18.00 - $21.00 / 18,00$ - 21,00$ (per hour / de l’heure) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? DUTIES & RESPONSIBILITIES: Uses PDT and MMS Systems to perform daily tasks As directed, manage Exit Strategy and Product Return Expert in assigned areas of product inventory, product placement and expiry dates Maintains Store Standard pertaining to image and trends in store Ensures product displays are consumer focused and “shoppable” Achieve daily sales targets CUSTOMER SERVICE: Clean image to the customers in accordance with uniform policy and dress code Takes initiative to acknowledge and assist customers in the aisles Knowledge of Cosmetics market Demonstrated customer service skills GENERAL: Complies with all health and safety regulations Complies with all Store Standards Complies with loss prevention policies and procedures Perform other duties as required QUALIFICATIONS: Planning, Judgement and Decision Making Efficiency, organization and neatness Copes with changing situations on the sales floor Cash responsibilities (if applicable) require accuracy and efficiency in processing the customer order EXPERIENCE: Some computer and cash register skills Well organized with ability to record keep Detail oriented Ability to work independently Self-motivated WORKING CONDITIONS: Ability to work flexible shifts which may include nights and weekends PHYSICAL REQUIREMENTS: Ability to lift up to 50 pounds Ability to climb ladder J2WRTL J2WRTL J2WCBB Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Hiring Range / Échelle salariale à l’embauche : $18.00 - $21.00 / 18,00$ - 21,00$ (per hour / de l’heure) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.