Sustainability Specialist with Italian and English (Maternity Cover) - SOV04 - Sofia Business park B10 (SOV04)

*Please be informed that this is a maternity cover position!

Job scope/summary: 

Applies basic to intermediate customer support skills and understanding of sustainability topics to support sales and customer inquiries and sales bids relating to sustainability topics. Acts as a team member by providing information, analysis, and recommendations in support of team efforts. Exercises independent judgment within defined parameters. Is comfortable working in a high-volume environment with time-bound customer and sales requirements. Can support and analyze requirements and ensure that customer expectations are met or exceeded. 

Job specifics/responsibilities: 

• Manages day-to-day sales sustainability requests (e.g., RFP, bid, and general questions) and resolution of customer issues (e.g., customer-specific responses, sales support materials 

• Manages open tickets/issues resolution and reaches out to support resource points across the company; communicates status and escalates issues as necessary. 

• Resolves customer inquiries for all HP business and focuses on regional and or global customers using subject matter knowledge and analysis 

• Completion of team projects, largely focused on researching and collating information on specific sustainability topics 

• Maintenance of team resources, e.g. SharePoint, FAQs, training materials and Ticket database 

• All other legally permissible tasks requested by the manager 

Key deliverables/accountabilities: 

• Meet customer and sales demands to provide quality responses to bid requests and tenders. 

Education (degree) and professional experience required: 

• First level university degree with recommended focus in business or finance. 

• Typically, 0-2 years of experience in a related field. 

Other requirements: 

• Fluent Italian (both written and verbal)

• Fluent English (both written and verbal)

Personal skills and qualities: 

• Good communication skills (e.g. written, verbal, presentation).

• Developing knowledge of internal processes and policies. 

• Basic understanding of local legal compliance issues. 

• Intermediate problem-solving and analytical skills. 

• Good teamwork skills. 

• Intermediate time management skills. 

• Developing project management skills. 

• Developing mentoring and coaching skills. 

Technical skills (procedures and documents the employee has to be acquainted with): 

• MS Office 

• Reporting tool /Data management