Business Account Manager for PS Services Supply Chain - BCN07 - HP Sant Cugat Catalana Park (BCN07)

Business Account Manager for PS Services Supply Chain

Description -

Job scope/summary:

HP’s goal is to transform our operating engine through new business and system enablement to improve our customer, partner, and user experience as well as our operational efficiency.  In EMEA Services Supply Chain, we are determined to become a strategic enabler for HP to accomplish this ambitious objective.

This position is part of Service Supply Chain Operations EMEA team and a strategic position to enable HP’s transformational goal within the Supply Chain Organization.  Our mission is to have “happy customers for life” and keep them loyal to HP enabling profitable revenue growth for both product and services.

Business scope spans across consumer and commercial segments; transactional and contractual businesses for the EMEA  markets. We keep customers loyal to HP by :

• Providing the required spare part on-time in the right place for end-customers, on-site engineers, and channel partners.
• Repairing customer’s unit in one of our repair facilities with agreed time and highest quality.

Position Summary

We are looking for a talented Business Account Manager who will be the ultimate responsible for strategic global partner/supplier business performance and strategic relationship for the EMEA Operations.

Job specifics/responsibilities:

• Overall Partner Performance: Cost, Operations, Customer Experience and Quality.
• Build develop and growth relationship with the partner / supplier.
• Participate/Lead contracts negotiation, including service level agreement and cost.
• Partner Cost Management, negotiation and development of a competitive cost structure.
• Development and Implementation of risk mitigations plan to ensure HP Business continuity
• Lead/Drive/Contribute to business transformations.
• Partner Business Reviews.

Education (degree) and professional experience required:

• Engineering or Business-Related Advanced University Degree.
• Master's / MBA will be a plus.
• Typically, 6 to 10 years of experience
• Strategic Supplier / Partner Management Experience.
• Strong Project/Program Management Experience
• Global / Multicultural Experience will be a plus.
• Proficient in driving complex operations under a X-cultural and multi-layered organization

Working relationships:

Internal:

• EMEA Service Supply Chain
• Global Procurement team
• Global Services team

External:

• Outsourced Service and Support Partner

Personal skills and qualities:

• Team leadership and influencing skills. Be a Self-starter.
• Excellent verbal, written communication, and presentation skills (Director / VP Level).
• Negotiation and conflict management.
• Financial and business acumen
• Passionate about new challenges. Be Game Changer.
• Excellent business application skills (e.g., Microsoft Excel, Microsoft PowerPoint) and supply chain modeling skills
• Ability to work, manage and influence stakeholders to achieve business results.
• Proven ability to establish and maintain good relationships with external customers on peer level and one level above.

Sales and services entity

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

EEO Tagline - 

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.