Market SC operations – Control Tower Process owner - GIN01 - DLF Downtown (GIN01)

Market SC operations – Control Tower Process owner

Description -

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. We are a company full of makers, dreamers, thinkers and inventors. We innovate to make an impact on the planet and contribute to humanity. Our culture shapes how we create technology that inspires ambitious and meaningful progress. And it manifests in the ways we work together to bring to life thoughtful ideas that can change the world.

Within Market Supply Chain Operations organization, Customer Operations teams are the accountable Supply Chain leaders for the Commercial Organization’s Market MDs and are responsible for two important dimensions: 

• Bring our customer requirements into Supply Chain Operations ensuring that we develop capabilities that enable support of evolving market needs
• Collaborate end-to-end in Supply Chain and with Sales Operations with constant focus on improving operational execution every day. 

Within Customer Operations, the Global Operations & deal Solutioning team focus on Global Accounts for all Markets, with the mission to provide a seamless and consistent customer experience with a competitive cost structure, that delivers superior business results.

Within our Control Tower, you will be accountable for Global Tier1 accounts performance for order management processes (SOTAT, unclean backlog monitoring, unlogged and fallouts, certification units performance). Working closely with your customer operation peers, you will highlight deviations through proactive reporting and alerts, and drive cross functional governances to review and address issues. From this operational experience, you will drive targeted improvements across functions.

Your responsibilities will include:

• Closely and proactively monitor pending unclean and blocked orders, work with functions on fast resolution
• Reduce order pending processing, and ensure smooth execution of orders & minimal escalations despite supply challenges
• Deliver consolidated order status and dashboards
• Lead weekly cross functional call to get insights on operational trends and adjust monitoring focus
• Support monthly performance reporting with consolidated view of root cause analysis and action plan updates
• Identify deviations and structural issues – address top offenders and actively work on structural improvements

Qualifications

First level university degree or equivalent experience

Typically 4-6 years of experience in a supply chain or customer service function.

Knowledge and Skills

• Good communication skills with ability to convey messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English.
• Advanced understanding of highly complex internal operational issues (e.g., opportunities to improve current processes).
• Advanced problem-solving and analytical skills.
• Broad knowledge of the end-to-end process of order management.
• Demonstrated teamwork and collaboration skills.
• Ability to structure and apply developed organizational skills to manage daily operational issues.

#LI POST

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

No

Relocation -

No

EEO Tagline - 

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.