Intern process optimization engineer for customer support - GLF02 - Tlaquepaque, JAL, Mexico (GLF02)

Intern process optimization engineer for customer support

Description -

Four-year university students who are working in a technical internship role at hp during their study or in summer breaks between university semesters.

Responsible for participating in multi-disciplinary process improvement initiatives. Develops, documents, and supports process improvement initiatives to optimize operational processes related to the initiatives of "Support Efficiency" for the PC business.

Responsibilities:

• Supports Support Efficiency initiatives that involve one or more functions and project teams to drive process improvement for products or service offerings.
• Collects, consolidates, and charts data from testing and process results for assigned portions of product and solution areas to identify trends and issues; learns and practices basic root-cause analysis.
• Generates documentation in accordance with provided plan and detailed specifications, including budgets, resource allocation plans, and other support requirements.
• Supports project communications, including creation of status reports and summaries, tracking escalations and resolutions of issues, coordinating stakeholder meetings and updates, and updating documentation.

Education and Experience Required:
High School Degree 4th Year of University completed--typically a technical degree specialization.

Job -

Administration

Schedule -

Full time

Shift -

First Shift (Mexico)

Travel -

No

Relocation -

No

EEO Tagline - 

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.