SEMA Customer Operations Expert - BCA06 - Bucharest, Romania (BCA06)

SEMA Customer Operations Expert

Description -

Description

The SEMA Customer Operations Expert is critical to support SEMA Supply Chain Customer Operations, balancing between deployment of long-term transformation efforts and daily operations support.

Key attributes for success are self-drive and independency, strong leadership, influencing skills as well as key business acumen.

MAIN RESPONSIBILITIES

• Manages and controls X-SEMA customer ops activities, projects, process improvements; lead crisis resolutions/ special activities
• Develops and maintains efficient day-to-day structures for performance-control, immediate problem solving and decision making
• Leads medium to large cross functional projects, drives cross functional forums (customization/ deployment in SEMA region)
• Responsible for building and executing improvement plans, process automation and standardization X-SEMA and X-Market
• Engages up to EXEC level proposing unique solutions on complex e2e process gaps
• Ensure that roles and responsibilities are clarified for complex e2e processes RACI gaps
• Provides guidance to the team on process improvements, recommends and implements changes in case of new requirements / regulations
• Accountable for definition, documentation, and maintenance of ISE specific processes in strong collaboration with COE representatives
• Ensure owned processes are monitored, audited, reported, and reviewed on a regular basis
• Coordinates solutions for complex WW / EU3 Customer Ops topics, network with other teams &organizations to identify standardization and optimization opportunities
• Key consultant in developing and implementing new strategic initiatives, drive impact assessment and business case documentation, connecting with impacted functions

Education and Experience Required:

• First level university degree, preferably in business, economics, or other applicable fields; may have advanced university degree
• Minimum 6+y experience, preferably in supply chain, customer service, sales operations
• Typically, 2+ years of team leadership / process management / project management experience
• Green / Black Belt certified is a plus

Knowledge and Skills:

• Excellent communication skills with ability to convey high impact messages clearly (verbal, written and presentation) to peers and senior management within and outside of HP and to local stakeholders across functions. Mastery in English
• Unique expert knowledge, excellent understanding of internal operational issues and e2e Supply Chain processes. ISE specific processes knowledge is a plus
• Excellent problem-solving and analytical skills, advanced Excel skills
• Strong leadership and process / project management skills
• Strong ability to lead teams and individuals through change
• Ability to understand and interpret customer needs and translate them into workable procedures and activities
• Excellent organizational skills with proven ability to plan and structure multiple operational activities to achieve a superior customer/partner experience.
• Solid understanding of process management, building governances, stakeholder management
• Strategic thinking

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Romania)

Travel -

No

Relocation -

No

EEO Tagline - 

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.