Global Lifecycle Manager - AFZ02 - Heredia, CR -Building 2 (AFZ02)

Global Lifecycle Manager

Description -

Expert

Global Lifecycle Manager (GLM) is an individual contributor role within HP Global Service Supply Chain (SSC) print platform lifecycle management organization.  The SSC manages >95,000 support materials for HP print products, ships more than 9 million materials, and processes 650,000 whole unit repair events globally per year.  

The GLM is accountable for worldwide SSC operational and master data systems readiness that enables service material supply and customer ordering from new product introduction through end of support life on assigned product portfolios. Acts as worldwide service supply chain lifecycle management strategy, operational execution, and readiness single point of contact with the businesses, customer support global functions, and SSC regional lifecycle management stakeholders. Consults as the SSC strategy, capability, and governance expert for specific product portfolios, lifecycle management processes, and master data. This position requires the ability to apply advanced subject matter knowledge to solve complex business issues and frequently contributes to the development of new ideas, methods, and establishment of policies. Requires significant versatility and independent judgment to accomplish the work and achieve objectives.

MAJOR AREAS OF RESPONSIBILITY:

• Lead as global service supply chain new product introduction owner;
  • Influence new product design for serviceability.
  • Gather from business partners and communicate across SSC stakeholders with need to know; product roadmaps, timelines, strategies, and service customer experience expectations.
  • Define product service bill of materials content and material strategies that balance stakeholder inputs, diverse business strategies, SSC operational and system capabilities, worldwide consumer laws, customer orderability, safety, quality, and cost.
  • Assure quality translation of strategies and governance into system master data values that enable supply chain functions and customer ordering.
  • Define and manage NPI project plan deliverables & timelines for worldwide service supply chain operations functions and systems readiness.
• Consult and influence as services supply chain lifecycle capabilities subject matter expert; align on customer centric cost-effective strategies & solutions with product business units, SSC supplier management, repair engineers, and other SSC functions to assure service material supply and quality from new product introduction through end of support life.
• Manage a variety of product portfolios; collaborating & driving innovative worldwide strategies & actions necessary to ensure that the material supply chain portion of the end-to-end services delivery solution is timely and capable of providing industry leading customer experience with balanced cost & inventory performance.
• Assess lifecycle processes and innovate with the use of corporate provided toolsets to automate, remove waste, improve process quality, accuracy, and efficiency.
• Lead as worldwide focal for strategic and operational SSC product support & material level decisions, collaboration, and influence for end-to-end material lifecycle events with business units and worldwide service functions.
• Translate management directives and objectives into viable programs and ensure that there is a solid connection between business and organizational goals, activities, and metrics.
• Clearly and effectively communicate activities, issues, risks, and milestones, associated with each lifecycle plan to cross organizational and functional stakeholders.
• Accountable for CS SSC material master data governance to ensure quality and compliance.

EDUCATION AND EXPERIENCE REQUIRED

• First level university degree or equivalent experience.
• Typically, 6-10 years of experience in a supply chain related function.

KNOWLEDGE AND SKILLS REQURIED

• Must have strong people skills, mastery of written and verbal communication in English, and executive level presentations skills.
• Experience leading and or participating in worldwide teams in a high-paced, complex, virtual environment strongly desired.
• Flexibility to meet the global requirements working with all time zones worldwide.
• Project management training and proven skills
• Innovative independent thinker with problem solving skills and acute observation skills for applying analytics to real life applications.
• Experience with data collection and analysis to influence decisions.
• Proficient in Microsoft Office products: Excel, PowerPoint, and MS Project
• Demonstrated ability to prioritize work of self and others.
• Self-starter and independent thinker
• Experience in developing business plans/proposals.
• Willingness to travel as needed.
• Willingness to take ownership and risks.
• Excellent organizational and time management skills

#LI-POST

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (Costa Rica)

Travel -

Relocation -

No

EEO Tagline - 

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.