Quote-to-Cash Management of Change Lead - AQN01 - Rio Rancho, NM - Call Center (AQN01)

Quote-to-Cash Management of Change Lead

Description -

About Lead to Cash:

Are you ready to imagine the future and help us transform? Lead-to-Cash (L2C) is an ELT sponsored process re-engineering program tasked to dramatically simplify and streamline HP's processes from lead generation to cash collection. We are looking for a strong and passionate Change Leader.

Description

This role includes designing the change experience structure and framework for the L2C program and being responsible for defining and governing the rules around how we drive MOC with standard toolkits and process and methods of communication. This person will engage with employees across HP including operations, finance, sales, and executives and will ensure we execute change consistently but also customized to the impacted personas. This person will oversee adoption of new capability and process and where needed drive root cause analysis, removes roadblocks​ and ensures the program meets its adoption metrics.

This role requires an exceptional level of communications, marketing, and planning skills in addition to a proven track record of managing multiple change projects simultaneously. The successful candidate thinks strategically, communicates effectively, and is organized, detail oriented, proactive, and skilled in partnering with team members and leading cross-functional teams.

Key responsibilities

• Designs and maintains the optimal change strategy for the Quote-to-Cash part of the L2C programme
• Maps and understands the journeys of impacted personas
• Ensures full stakeholder mapping and governance for change
• Manages stakeholder communication and involvement to maximize program understanding and commitment
• Engage across all workstreams to track progress, change actions and results
• Monitors adoption and recommends strategies to overcome adoption roadblocks
• Drives a mindset of transformation and change
• Works closely with the other L2C workstreams leads as well as the overall L2C Change Experience Programme lead and engages directly with business owners and stakeholders
• Enables employees to embrace and adopt new ways of working and operate in a new environment

Experience, knowledge & skills

• Proven track record driving successful change experience and ability to develop methods for supporting innovation and change across the company
• Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English and local language as well as other languages as required.
• Ability to engage with all levels at the company and to thrive in a fast-paced environment.
• High degree of flexibility and ability to work independently and manage project objectives autonomously
• PROSCI and/or ADKAR certification is a plus
• Prior knowledge of any of the sub processes in the Quote-to-Cash space is a plus

Education and Experience Required:

• First-level university degree or equivalent experience; advanced university degree preferred.
• Typically 6-10 years of related experience in IT/business operations.
• Typically 5-8 years of project management experience.
• Quality improvement training required and certification a plus.

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

EEO Tagline - 

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.