COMPLETE Software Support Specialist/Engineer

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

Responsible for providing outstanding technical support to a global customer base.

Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

What will your job look like?

• To provide rapid response and technical support to Amdocs customers by identifying, troubleshooting reported issues; restoring service; and providing solution to the issue..
• To participate in an after-hours emergency pager rotation and execute customer maintenance windows to perform deployment or upgrade activities as required.
• To collaborate with various functional departments (Product Management, R&D, and others) to ensure timely and accurate solutions are provided to customer.To  have  agility to work in parallel with multiple projects and products which TAC team is supporting.
• You will need to manage Automations being delivered by the team. Define, Design and follow up on team members doing the automations.
• Leads the bridge in P1/P2
• You will need to manage accounts at technical level.
• To contribute to the development and growth of the overall business by pursuing the implementation of process exception examples and/or improvement ideas

All you need is...

• MUST have Skills
• •            Experience with deployment, installation and administration of Cloud OpenStack and Cloud-native (Kubernetes) environments.
• •            Hands on experience working with Containerized applications using Kubernetes ,Rancher ,VmWare ,Openshift
• •            Hands-on LINUX skills , preferably scripting experience with languages such as python and configuration management tools like ansible, puppet ,chef

• Nice to Have Skills

  •            Cloud certifications with Azure, AWS, and/or GCP would be definitely be an asset

• •            Knowledge of relational Databases such as Postgres, VoltDB, MySQL, MariaDB, etc

  •            Knowledge of other key 5G applications such as UDR, PCF, NRF, SCP, NSSF is desirable

  •            English and Spanish skills is required, Portuguese skills is a plus.

Why you will love this job:

• Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
• Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!