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COMPLETE Operations Manager - Nights - 20 Leo Lane, York, PA 17406

4 days ago


Job Opportunity Details


Full Time


Not Telling

Work from home


Weekly Working Hours

Not Telling


Not Telling

Working Location

20 Leo Lane, York, PA 17406, 20 Leo Lane, York, PA 17406, United States   [ View map ]

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!


  • Will lead 2-3 exempt leaders and up to 200 non-exempt employees.
  • Responsible for managing teams that ensure an exceptional customer experience through e-commerce.
  • Lead the strategic planning and tactical execution of the departments within the fulfillment operation.
  • Manage the fulfillment cost center within budgeted cost goals.
  • Achieve the organization’s quality level rates. Ensure continuous improvement across the operation including quality improvement, productivity/efficiency improvement, and process improvements.
  • Utilize the most efficient methods to provide and guarantee the highest levels of quality, safety, and cost control to fulfill the e-commerce distribution plan; identify existing inferior methods within the process; and measure and eliminate them using established techniques.
  • Assist the leadership team with sustaining culture of quality by making continuous improvements, identifying root causes, and process mapping and control.
  • Consistent with the general nature of this role, work collaboratively with others throughout GameStop to achieve or exceed department objectives.
  • Guarantee with others the confidentially of information and technical knowledge regarding the fulfillment process.
  • Manage and oversee the budget assigned to the fulfillment department, including labor, supplies, vendor services, and general overhead.
  • Drive outstanding business results through traditional management functions including, but not limited to, sourcing and selecting talent, coaching and development, workforce and project scheduling, performance assessment, and general talent planning
  • Model the behaviors expected of all GameStop leaders including a drive for results, with a demonstrable bias for action; high levels of emotional intelligence, maturity, and professionalism;  giving, receiving, and responding to feedback effectively; a consistently high service orientation; and demonstrable commitments to diversity, inclusion, a respectful workplace, and integrity.
  • Actively build the capability of others through relevant, timely balanced feedback; coaching and teaching, encouraging mentoring relationships; and using recognition and rewards to reinforce desirable behaviors.
  • Make profitable, sustainable decisions by identifying issues, problems, and opportunities; gathering and interpreting information; generating alternatives collaboratively with others; choosing an appropriate action; and aligning resources
  • Create and sustain a work environment that encourages entrepreneurial thinking, risk tolerance, and the ability to improve by learning from one’s mistakes.


  • Accredited Bachelor’s degree in a technical or business field; a field of study related to engineering, manufacturing, or production preferred.
  • At least 10 years of work experience in a lean manufacturing environment, with at least 5 years in a management position in a manufacturing environment; fulfillment and/or distribution manufacturing environment preferred, along with relevant experience in process control and development


  • Expert knowledge of fulfillment principles and procedures.
  • Expert analytical and problem-solving skills.
  • Proficient ability to prepare business cases for new product lines or initiatives.
  • Proficient ability to work effectively and flexibly within one direct and multiple indirect reporting relationships while maintaining total accountability to assigned responsibilities.
  • Proficient ability to communicate effectively with others of varying responsibility using written and spoken English — bilingual English/Spanish communication skills are preferred.
  • Demonstrated ability to drive a project from vision to profitable business model.
  • Proficient knowledge of business computer systems and applications — specifically, Microsoft Word, Microsoft Excel, and Microsoft Access.
  • Proficient relationship building skills, including the capacity to predict and manage behavior, build, and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
  • Ability to work under demanding time constraints.
  • Proficient knowledge of employee development: talent assessment, competency-based development, motivation, and rewards.
  • Ability to effectively recruit, hire, coach, train, develop, retain, and redirect a large diverse team of associates.
  • Expert ability to comprehend and adhere to all GameStop policies and procedures, including those related to organizational and position-specific attendance and scheduling, conflict of interest, confidentiality, safety, and honesty.
  • Bilingual in English/Spanish preferred

More Information

Application Details

  • Organization Details
    GameStop Pennsylvania LLC

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