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COMPLETE Digital Analyst - Four Seasons Corporate Office Toronto

5 days ago


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Job Opportunity Details

Type

Full Time

Salary

Not Telling

Work from home

No

Weekly Working Hours

Not Telling

Positions

Not Telling

Working Location

Four Seasons Corporate Office Toronto, Four Seasons Corporate Office Toronto, Canada   [ View map ]

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

We have an exciting opportunity for a Digital Analyst to join the growing Global Analytics team within the Corporate Commercial department. Based out of the corporate office in Toronto, Ontario, the Digital Analyst will play a supporting role in the growth of the digital analytics practice at Four Seasons. The individual will have an opportunity to work with business units across Four Seasons, using digital, guest and distribution data to find improvement opportunities, as well as supporting with the implementation of analytics tracking across Four Seasons digital properties. 

The individual must possess excellent problem-solving and critical thinking skills, be a great communicator, highly organized, capable of managing multiple priorities and working effectively with internal and external team members in a matrix organization.

What You’ll Be Doing:

Digital Analytics Reporting and Analysis

  • Analyze consumer, marketing and web behavioral data and present learnings including actionable insight and recommendations.
  • Assist Analytics Managers on product digital deep dives, in solving business questions and developing processes.
  • Analyze marketing campaigns key metrics, and identify opportunities to increase return on investment.
  • Creation and maintenance of dashboards and training of end users

Implementation

  • Assist in set up of web analytics tracking, including the development of tracking requirements, QA and platform updates.
  • Assist in adding marketing pixels onto Four Seasons owned websites via a tag management solution.

What You Bring:

  • Undergraduate Degree with focus in Business, Marketing, Mathematics, or Computer Science preferred.
  • Minimum 2 years of analytical experience in the areas of digital, business, marketing & customer intelligence, segmentation, and market research. Previous experience in Hospitality and/or with Javascript an asset.
  • Minimum 2-year experience in web analytics tools (Adobe Analytics or Google Analytics)
  • Experience with tag management solutions such as Google Tag Manager, Adobe Launch or Tealium (preferred)
  • Working knowledge of omnichannel digital analytics technologies and a high aptitude for working with data visualization technologies (dashboards) and data schema(s)
  • Experience with A/B testing.
  • Expert in Microsoft Office software (Word, Excel, PowerPoint)
  • Minimum 1-year experience with BI Reporting Platforms (Power BI, Tableau, Data Studio, etc.)
  • Data visualization / storytelling – able to turn data into impactful storytelling and tailoring it to specific audiences.
  • Experience querying relational databases using T-SQL is an asset.
  • Experience with JavaScript an asset
  • Knowledge of hotels marketing and sales systems (Opera, Delphi) is an asset.
  • Ability to work collaboratively and effectively with colleagues, external consultants, and agencies.
  • Ability to work well under pressure and manage multiple tasks with conflicting priorities.

Who You Are:

  • Excellent communicator - Effectively communicates across various levels of an organization.
  • Works to understand the business need and how the data will be used to drive decisions into action plans that will grow the business.
  • Curious about the why’s and what behind the data.
  • Well organized, detail-oriented, able to multi-task
  • Works cross-functionally in a matrix organization.
  • Project Management: Organize and manage processes and expectations, and delivers according to key deadlines.

All internal applications must be submitted and approved in Workday by January 2, 2023

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

More Information

Application Details

  • Organization Details
    Four Seasons CA
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