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COMPLETE Assistant Front Office Manager - Marrakech

1 day ago


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Job Opportunity Details

Type

Full Time

Salary

Not Telling

Work from home

No

Weekly Working Hours

Not Telling

Positions

Not Telling

Working Location

Marrakech, Marrakech, Morocco   [ View map ]

Oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.

  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department.

  • Blocks rooms for arrivals and ensures any discrepancies are resolved.

  • Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

  • Assures that all financial and credit procedures are followed. 

  • Follows up on credit problems with Front Office Manager and/or Credit Manager.

  • Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available.

  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

  • Responds to all guest requests in an accurate and timely manner.


More Information

Application Details

  • Organization Details
    Four Seasons MA
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