Jump to content

COMPLETE Customer Management Executive - Milan, Italy

7 days ago


 Share

Job Opportunity Details

Type

Full Time

Salary

Not Telling

Work from home

No

Weekly Working Hours

Not Telling

Positions

Not Telling

Working Location

Milan, Italy, Milan, Italy, Italy   [ View map ]

Job Posting Title:

Customer Management Executive

Req ID:

10072393

Job Description:

Reporting to the Retention and Customer Manager, the Customer Management Executive provides customer management support to the local Disney+ team.
The Customer Management Executive will take care of content performance and customer insights.
This role will require you to be onsite 4 days a week.

The Opportunity & Responsibilities:

  • Content performance and customer management insights: analysis of content and customer management metrics on a weekly basis
  • Support the local lead for customer management activities: onboarding, prevention/retention and win-back including automated journeys
  • Customer management support on planning, creation and execution of consumer campaigns using Customer Management tools such as: Airtable, Jira, Missminutes and Claravine.
  • Performance check and test&learn to develop recommendations at a customer and campaign level
  • Support the customer management team in conceiving and creating loyalty and rewarding activities (including events) that drive positive customer behaviours
  • Content Merchandise Analysis: with the local customer management lead, inform merchandise decisions by analysing platform navigation and catalogue efficiency
  • Main point of reference, working with the creative, department to develop creatives for all Disney+ Growth Team across: customer management, branding digital and performance marketing
  • Understanding of local market, competitors and CRM trends

The Experience & Skills We Require From You:

  • Minimum 2-3 years of experience in a similar role
  • Fluent in both Italian and English languages
  • Analytical skills in understanding customer behaviours and set actions
  • Experience running one-to-one campaigns from start to finish, reacting and optimising during campaigns
  • Retention expertise from a subscription business
  • Experience delivering multiple campaigns across multi-channels
  • Experience with Customer Management tools is a plus
  • Use of the Salesforce suite for campaign set-up, delivery and monitoring
  • Experience working in a fast-paced trading environment
  • KPI-focused & extremely comfortable with data in self-serve environments
  • Results-focused with campaign experience in test and learn at a customer and campaign level
  • Awareness of local trends and preferences
  • Affinity family contents are preferable.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Job Posting Segment:

EMEA Operations

Job Posting Primary Business:

CM-Italy & TIG (EMEA)

Primary Job Posting Category:

Consumer Marketing

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Milan, Italy

Alternate City, State, Region, Postal Code:

Date Posted:

2023-12-18

More Information

Application Details

  • Organization Details
    2035 THE WALT DISNEY COMPANY ITALIA SRL IT
 Share


User Feedback

Recommended Comments

There are no comments to display.

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Add a comment...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...