Jump to content

COMPLETE (USA) Principal, Technical Program Manager - San Bruno, CA


Job Opportunity Details


Full Time


Not Telling

Work from home


Weekly Working Hours

Not Telling


Not Telling

Working Location

San Bruno, CA, San Bruno, CA, United States   [ View map ]

Position Summary...

What you'll do...

We are seeking an experienced Principal, Technical Program Manager to join our Customer Digital Identity team. You will be responsible for leading large-scale, cross-functional projects in a multi-disciplinary environment. If you thrive on solving complex technical problems while also staying close to the customer experience and business goals, then this could be the perfect opportunity for you. In this role, you will be working with teams that leverage cutting-edge technologies such as big data, machine learning, AI, and real-time analytics. You will act as the key liaison between business, engineering, and product teams to ensure seamless integration of customer-centric digital identity systems and processes across the organization.

The Team

Walmart Customer Digital Identity is taking customer centricity to the next level
The Customer Digital Identity organization is enabling the company to better understand who the Walmart customer is. At the same time, we are ensuring streamlined processes, security, scalability, regulatory compliance and best in class customer experience. The customer is at the heart of all we do at Walmart. The Customer Digital Identity team will amplify customer centricity by deepening the company’s understanding of customers and their preferences. When we do that, we can serve them when and how they need. The team collaborates with product, engineering, and business teams, such as eCommerce, Marketing, Walmart +, Data Ventures, and Walmart Connect, to create a holistic and consistent digital view of customers’ relationship with Walmart.

You’ll sweep us off our feet if…

  • You have excellent leadership skills.
  • You are passionate about solving complex challenges.
  • You are customer-centric in spirit and data driven in execution.
  • You can influence and build consensus through stakeholder management.
  • You have a test and learn mentality to iterate and improve your team’s products.
  • You have deep domain knowledge in customer digital identity experiences in omni-channel retail.
  • You are energized by leading and developing leaders, and leaders of leaders.
  • You have led large scale technical programs in Fortune 500 sized companies.


  • Develop, prioritize, and drive the execution of the large cross-functional programs for the Customer Digital Identity domain, ensuring alignment with business goals and objectives.
  • Align with the organization's leadership to set technology roadmaps and enable cross-functional teams to deliver innovative and scalable customer digital identity solutions.
  • Define and manage Key Performance Indicators (KPIs) and Service Level Objectives (SLOs) for the customer digital identity domain. Monitor progress, identify risks, and implement corrective measures as required.
  • Foster strong relationships with key stakeholders across the organization, effectively communicating project status, milestones, and deliverables.
  • Maintain a deep understanding of industry innovations, trends, technologies, and best practices in the customer digital identity space, incorporating them into the company's offerings as appropriate.
  • Drive continuous improvement efforts in the customer digital identity domain, adopting Agile methodologies and encouraging a culture of collaboration and innovation.
  • Ensure the team's work complies with applicable laws, regulations, and security standards, especially as they pertain to customer's personal and sensitive information.


  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in technical program management, with at least 3 years in a leadership role within the digital identity domain.
  • Strong expertise in modern identity management systems, architectures, and technologies (e.g., SSO, OAuth, OpenID Connect, and Federation).
  • Proven track record of delivering complex, large-scale digital identity projects on time and within budget.

Walmart’s customer is the American shopper

Walmart is the nation’s largest omnichannel retailer because we put the customer first. By using our resources to create more meaningful connections between our customers and partners, we’re expanding and enriching our ecosystem for everyone’s benefit.

Walmart is not only keeping up, but blazing the way

Over the last few years, as technology and customer preferences evolve, we've focused obsessively on putting our reach and scale to work for your business. You’ll have access to a one-of-a-kind, closed-loop system that integrates online & in-store behavior to build a comprehensive picture. With our powerful omnichannel intelligence, we understand our customers better than anyone else.

About Walmart
At Walmart, we enable the connection between brands and shoppers at unprecedented scale. As stewards of our brand promise, “Save Money, Live Better.” we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us each week. We believe all digital advertising across search, display, video, and experiential can be targeted, effective and accountable -- and we have Walmart's retail sales data to prove it.

Join Walmart and your work could help over 265 million global customers live better every week. Yes, we are the Fortune &anchor=1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you"ll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life.

Benefits & Perks
Beyond great pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, FlexTO, multiple health plans, and much more.

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelor’s degree in computer science, information technology, engineering, or related area and 6 years’ experience in engineering, engineering program management, technical program management, product management, or related area.
• Option 2: 8 years’ experience in engineering, engineering program management, technical program management, product management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Certification in Project Management., Master’s degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 4 years’ experience in product design.

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

More Information

Application Details

  • Organization Details
    Walmart Inc. US

User Feedback

Recommended Comments

There are no comments to display.

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Add a comment...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...