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COMPLETE FinOps Analyst - DE - Manila

11 days ago


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Job Opportunity Details

Type

Full Time

Salary

Not Telling

Work from home

No

Weekly Working Hours

Not Telling

Positions

Not Telling

Working Location

Manila, Manila, null, Philippines   [ View map ]

Job Description

Job summary

The ideal candidate would have a background in Finance Operations and has the ability to build trust with stakeholders and external customers.

The candidate would be able to build problem-solving skills and enhancing internal finance processes and ideally building relationships with Amazon's vendors.

The candidate will learn to have an action-driven approach and is highly encouraged to work proactively on vendor account issues while identifying areas of improvement.




Key job responsibilities
Responsibilities include, but are not limited to:
• Working on complex vendor disputes and resolving the queries in a time bound manner
• Meet or exceed applicable metrics of the process assigned.
• Working on underlying issues and fixing the root cause/s
• Manage vendor disputes via inbound email and outbound calls.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Efficiently manage disputes and issues through pro-active coordination with vendor and internal teams.
• Understand the pain points of vendor and solve our vendor disputes.
• Providing prompt, efficient, detailed, customer-oriented service to vendors.
• Escalating when appropriate to direct manager and/or senior leaders.
• Perform other projects and duties as required.


A day in the life
Working Conditions:
• Normal Office Environment.
• Report daily to the Pasay office.
• This role will primarily be reporting on mid shift and may also be requested to be on shifting schedule from time to time including night shift.
• Work during Holidays, may be required by the business
• May be asked to render overtime on critical and peak times as may be required by the Business.
• Not open to relocation.

We are open to hiring candidates to work out of one of the following locations:

Manila, PHL

Basic Qualifications:

Basic qualifications
• Minimum of 2 years graduate certificate.
• Business proficiency in the German language.
• Amicable to taking Inbound and Outbound calls and if necessary work overtime.
• Proficient in the German language.
• Excellent verbal and written communication skills, with a strong customer service focus.
• For non-native speakers - the candidate must hold relevant certification in the language that is required to be used as a mode of communication with the customers or has the equivalent experience in using the language in a day-to-day manner.
• For native speakers , the candidate is required to go through an English assessment test during the interview process.
• Proficient in Microsoft Excel and Word.
• Flexible to work in shifting schedule.
• Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable and detail oriented.
• Can work under pressure and with deadlines.
• Has the ability to prioritize, multi-task and work with minimal supervision.
• A person who is open to work with diverse teams with different cultures on a global scale.

Preferred Qualifications:

Preferred qualifications
• Preferably with a Bachelors/Master’s Degree in Finance/Accounting as Major Subject.
• Prior experience of at least 2 years in similar role in Finance & Accounting role as an Analyst or work in a BPO industry catering to customer needs.
• Preferably with Accounts receivable or cash application experience.
• A desire to take responsibility and ownership for projects from day one.
• A drive for continuous learning and self-development.
• A person who is self-motivated and driven.
• Fluency of other European language/s is an advantage.


More Information

Application Details

  • Organization Details
    AOSP - Manila
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