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COMPLETE Sr Analyst, Executive Support - NY - New York

8 days ago


Job Opportunity Details


Full Time


Not Telling

Work from home


Weekly Working Hours

Not Telling


Not Telling

Working Location

New York-101 Park Ave, NY - New York, United States   [ View map ]

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

  • Provide front-line White Glove primary technical support to end-users including: C-Level executives on various support issues including access, hardware, software and peripherals
  • Coordinate, schedule and support multi point internal and external audio / video conferences encompassing over 100+ locations and thousands of attendees
  • Engineer technical solutions tailored to senior executives
  • Utilize excellent problem-solving skills to diagnose, evaluate and resolve sophisticated issues in a high pressure and high clarity environment
  • Perform root cause analysis, develop analytics to identify typical problems and patterns, develop procedures and controls for problem prevention
  • Support multiple platforms including Desktops, Laptops, Mobile Devices, Tablets and Video Conferencing equipment
  • Provide 24 x 7 on-call support as assigned as well as shift flexibility
  • Travel as required (up to 25%)
  • Lead project assignments to completion on time and within budget while maintaining a high-performance level with daily tasks, this can include:
    • Hardware / software evaluation, testing, implementation and training
    • Security and compliance issue remediation
    • Acquisition Cutover
  • Utilize your experience with the following tools to support Senior executives throughout the organization: Microsoft Azure / Intune, Crestron A/V Control Panels,  IOS / Android OS, and Active Directory, Microsoft Teams, Microsoft O365 Suite
  • Engineering level troubleshooting and support for complex IT issues under pressure

Required Qualifications

  • 5+ years of prior experience leading technical assistance in a large matrixed organization troubleshooting technical issues including access, hardware, software and peripherals

  • 3+ years’ experience in an Executive Support Role working with C-Level executives

Preferred Qualifications

  • A+, Network+, Security+, MTA, MCTS, Windows 10 / 11, or MAC OS Certifications
  • Experience using Powershell / Bash  
  • Experience with Bitlocker
  • Advanced experience with Apple devices and management tools
  • Advanced experience with mobile devices and operating systems


  • Bachelor's degree in Computer Science or 1 year of experience required for each year of college not attained

Pay Range

The typical pay range for this role is:

$22.55 - $55.34

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. 

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution. 

More Information

Application Details

  • Organization Details
    9005 CVS Pharmacy, Inc.

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