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COMPLETE Trailhead Adoption & Engagement Operations Associate APAC

8 days ago


Job Opportunity Details


Full Time


Not Telling

Work from home


Weekly Working Hours

Not Telling


Not Telling

Working Location

India - Bangalore, India - Bangalore, India   [ View map ]

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Role - Trailhead Adoption & Engagement Operations Associate APAC

Do you have a passion for improving and streamlining operations? Do you love analyzing data and taking action on insights? Are you skilled at driving initiatives to improve the acquisition and engagement of an audience? The Trailhead Adoption & Engagement Operations Associate APAC will be responsible for building and supporting infrastructure that ensures operational excellence for the learner journey on Trailhead, providing insights to inform strategic initiatives to help grow engagement, reducing operational burden for teams, and supporting the leadership team with strategic programs and projects.

What you’ll do:

  • Build compelling storytelling dashboards to deliver actionable insights for Operational excellence. Track learner initiatives’ performance and communicate results to leaders. Customize dashboards to meet the specific needs of different customers across the team.

  • Translate numbers, trends and data to consumable insights - both explanatory and exploratory. Prepare and deliver presentations highlighting performance of learner initiatives in an easy-to-understand manner.

  • Collaborate cross-functionally with teams to ensure strategic alignment of reporting, reducing duplicative reporting across teams and programs.

  • Provide guidance, best practices, and training to team members for platforms and tools used throughout learner initiatives.

  • Participate in project planning and execution across multiple projects. Translate program objectives into execution strategy (strategic and tactical) and successfully implement the strategy.

  • Drive partner communication - This role often acts as a liaison the strategic decision-makers and the operational teams, ensuring that everyone is aligned on tactics.

  • Serve as change agent by identifying and communicating inefficiencies, devising solutions, stimulating and institutionalizing business process improvements.

  • Find opportunities for process improvements to achieve operational excellence for Trailhead, maintain and run infrastructure

  • Ensure that processes and systems are built for scale and long-term growth

Required Qualifications

  • 5+ years of relevant work experience

  • Experience crafting dashboards and reports with Salesforce Analytics and Tableau

  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.

  • Capable of explaining concepts clearly and credibly across all levels of the organization.

  • Outstanding analytical background with strong problem-solving skills.

  • Experience creating and analyzing key performance indicators and continually refining and optimizing adoption strategies based on data.

  • Move fluidly from big picture to details in order to deliver complex cross-functional projects, often with tight deadlines.

  • Ability to manage multiple work streams and projects simultaneously.

  • Ability to present concepts clearly to a wide audience

Preferred Qualifications

  • Salesforce Admin Credential

  • Tableau experience / Reports and dashboards experience

  • Presentation building and presenting skills


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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

More Information

Application Details

  • Organization Details
    Salesforce India

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