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COMPLETE Event Manager, Workplace Services

1 day ago


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Job Opportunity Details

Type

Full Time

Salary

Not Telling

Work from home

No

Weekly Working Hours

Not Telling

Positions

Not Telling

Working Location

California - San Francisco, California - San Francisco, United States   [ View map ]

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Real Estate & Facility Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Global Real Estate and Workplace Services team members are part of an award-winning department continually pushing the boundaries of Corporate Real Estate in support of Salesforce's San Francisco offices, accommodating employee and customer events. From our urban campus, Salesforce Towers, fully activated lobbies, and innovative workplace designs, we challenge ourselves to strive to surprise and delight our employees and guests daily. In Global Real Estate, we work collaboratively to respond to challenges, motivate each other to do the best work of our lives, and enthusiastically celebrate our successes.

The Event Manager role will be a crucial driver for leading large-scale, complex programs from 50-1,000 persons daily. In this role, you will manage key Salesforce employee and external events across all of our spaces, including company-mandated events such as Company Kickoff (CKO), Sales Enablement Training, Dreamforce, TraiblazerDX, key high-exposure non-profits, San Francisco city-wide events with Executive leadership presence, and some high-profile customer-facing, revenue-generating events. Additional programs include employee engagement events, filming, and Plaza events - concerts, fairs, food trucks, and more. 

This position can expect direct interaction with all employee departments across all levels, executives, customers, and partners to lead event planning and strategy, development, and execution, supporting the vast San Francisco Hub meeting, training, and event hospitality spaces. This individual will work closely with the event hospitality team, facilities, culinary and marketing teams, and other key partners as part of the programs above.

Responsibilities:

  • The position is responsible for the operational excellence of assigned event programs, communicating regular event updates to management, organizational efficiency on the pre-planning, onsite execution, and post-event follow-up and lessons learned tracking.
  • Ability to multitask many events and projects simultaneously and scale volume without compromising execution, and can be, on average, 5-10 events weekly, depending on season.
  • Strong verbal and written communication and being a consultative partner to guide and lead successful events.
  • Create event goals, track key performance indicators and metrics, and evaluate performance based on event surveys and team member feedback.
  • Customer service orientated with a focus on event hospitality.
  • Demonstrated ability to lead people, influence others, and work across organizational boundaries — including a broad range of peers and executives.
  • Act in a continuous improvement mode to maintain team documents and playbooks for events and create processes to scale and remain efficient.
  • Work with external relationships (event agencies, vendors, and other critical external partners) to support events — including, but not limited to, research event options such as entertainment, furniture rentals, catering, and creative components to create the event experience.
  • Will use multiple tools:  GCAL, Social Tables, the Salesforce ticketing system, and Google products to document and handle event programs.
  • Understand Salesforce brand and product positioning with the ability to ensure consistent, on-brand messaging.
  • Comfortable managing events in an outdoor arena such as a Salesforce Plaza or Salesforce Park and working with city agencies and other building property management.
  • Roles are “in office” roles and operate Weekdays, Evenings, and Weekends, and adjusting hours to support as required.
  • Potential to lead 1-2 staff as the team grows.


Required Qualifications: 

  • 10+ years of successful event management experience planning customer-facing events in a fast-paced, B2B, large enterprise (+1B) technology environment.
  • Proven ability to manage multiple events per week (5-10 events/per week) of various sizes and scope complexity, with the ability to provide event support is required.
  • Experience with large customer-facing conferences, user events, tradeshows, and event programs is 1000+ or more significant and multi-faceted.
  • Experience developing event strategies, marketing campaigns, and customer programs
  • Experience in managing budgets, financial planning, tracking, analysis, and reporting
  • Comfortable engaging with executives, their teams, and high-profile customers; Poised under stress.
  • Strategic thinker who understands how to prioritize urgency and acts with focus. 
  • Possess strong customer service experience; candidates with a solid events background are highly personable and service-focused.
  • In-depth knowledge of Google Suite Products (Docs, Sheets, Slides, Gmail, Calendar)
  • Active experience using CVent, Event Software, or CAD experience preferred
  • Hands-on experience with Salesforce products (CRM, Marketing Cloud) and Quip
  • Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).


Preferred Qualifications:

  • Experience working in an event agency
  • Personable and professional under pressure
  • Excellent written and verbal communication and customer service skills, with the ability to proactively address client's needs
  • Excellent problem-solving skills with the ability to creatively negotiate demands
  • Able to deliver results while being customer focused, and organized with attention to detail
  • Ability to assess and prioritize workload in a deadline driven environment
  • Thrive on teamwork and overcoming obstacles
  • Solid understanding of event technology, online registration systems, and reporting
  • Ability to work a flexible schedule as needed - evenings and Saturday events
  • Additional knowledge of Salesforce, Slack, Quip, Splash, and Asana

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $131,300 to $180,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

More Information

Application Details

  • Organization Details
    Salesforce United States of America
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