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COMPLETE Database Support Engineer-ACS

1 day ago


Job Opportunity Details


Full Time


Not Telling

Work from home


Weekly Working Hours

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Working Location

Bangalore, Bangalore, Karnataka, India   [ View map ]
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
As ACS Database Support Engineer role, you will be well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. The candidate must be an intermediate to senior-level database engineer, who can focus on improving overall customer experience by quickly identifying and resolving problems in our public cloud database offerings. The role requires excellent collaboration with team members, other IT organizations, key stakeholders, and business partners to meet the needs of the business as well as that of the customers.

Key tasks include:
  • Work with other Database Engineering teams for knowledge transfer of new product/technologies
  • Act as a point-of-escalation within the ACS Database Support Engineering team for technical issues during an assigned shift
  • Help provide solutions when working with customers to identify and remediate issues in the Database instances
  • Directly create documentation, and provide oversight and peer review of change control documents written by other team members

Required Technical and Professional Expertise
  • 6+ years of experience working directly with customers
  • 6+ years of working closely with database technology
  • Experience with database design and management
  • Experience with Cloudant, Compose, IBM Cloud Databases, Db2 offerings
  • Great communication and soft skills
  • Solid experience creating technical documentation for current and future state database support needs
  • Skill in troubleshooting, problem identification and resolution of database issues

Preferred Technical and Professional Expertise
  • Ability to both work independently as well as in a team environment
  • Ability to organize and prioritize multiple work assignments
  • Bachelor’s degree in computer science, Information Technology, Electrical/Computer Engineering or a similar field

More Information

Application Details

  • Organization Details
    IBM IN

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