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COMPLETE Work Experience Lead - Mexico,MEX

2 days ago


Job Opportunity Details


Full Time


Not Telling

Work from home


Weekly Working Hours

Not Telling


Not Telling

Working Location

MEX-CLIENT Mexico City-Microsoft, Ciudad de Mexico, Mexico   [ View map ]

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance. 


Benefits to eligible employees, include: 

  • Life, health and dental insurance for you. 

  • Annual Performance Bonus.  

  • Online platform with certified courses for professional development. 


What this job involves  

We are currently seeking a dynamic individual for the role of Workplace Experience Lead to join our team: 

  • Location:  Santa Fe, CDMX

  • Work schedule:  Monday to Friday, 9:00 am to 6:00 pm. 

  • Work model: On site. 


This role is responsible for the full scope of impacting the care and comfort of end users through a remarkable IFM service delivery and implementation of projects and programs to create a WOW user experience.


What is your day to day?  


  •  Ensures compliance with SOPs for all Customer Experience contracted services, identifies and includes all variations applicable per site. 
  • Support annual development of Country Plan and execute Customer Experience projects & programs assigned. 

  • Provides visibility of opportunities in processes and programs for improvements.  

  • Participate and be engaged with IFM meeting cadence (operational, strategic and best practice forums) 

  • Provide operational service reporting on a monthly, quarterly and annual basis. 

  • Ensure information reported is accurate with MS systems information. Advise of any data issues to address data accuracy.  

  • Supports sourcing, selection, contracting and management of Tier Two providers, related to Customer Experience 

  • Validates all provider invoices related to soft services submitted for payment are appropriate and consistent with Client expenditure authorization limits and compliance guidelines. 

  • In coordination with FM, measure and track vendor performance against pre-defined set of success criteria and contract obligations utilizing metrics and KPIs where applicable. 

  • Ensure contractually correct and timely payment of Tier One and Tier Two Provider invoices/invoice processing (per agreed term) submitted to Client Accounts Payable.  

  • Continuously identifies ways in which service can be improved and value for money can be enhanced. Communicates innovations and cost savings ideas to RE&F. 

  • Develops, seeks approvals, and implements plans for continuous process improvement, cost reduction and efficiency. 

  • Benchmarks practices within JLL accounts and proposes improvements if applicable.  

  • Supports the execution of Key Activities Calendar under F&B WEL responsibility. 

  • Support in coordination with F&B WEL, Ops Supervisor and CX&C team to plan and execute activities related to environmental sustainability.  

  •  Manages receptionist services for Client locations. Services shall utilize global best practices to assure that interactions result in the highest possible level of professionalism, responsiveness and satisfaction. Adapts, as may be needed, for local/regional customs/practices.    

  • Manages the purchase, receipt, storage and issue/return office supplies in compliance with applicable programs and procedures.  

  • Manages shipping and receiving services at assigned properties.  

  • Ensures mail collection and distribution services are provided within and between designated Client properties in a safe, efficient, and cost-effective manner.   

  • Manages mail Courier and Express Courier services within and between designated properties and to/from local post office including delivery of MS business mail, parcels, documents, interoffice mail and any other items to be delivered to MS sites. 

  • Execute Client New Hires facilities set-up process for site occupants, providing the best workplace experience, a comprehensive on-boarding, workspace and supplies to perform their activities since day one.  

  • Coordinates exit activities related to IFM (MS belongings). 


  • Bachelor’s degree in Hospitality, and related fields (Hotels Resorts). 
  • 2-4 years’ experience in hospitality or related field. 
  • Managing soft services in corporate offices.  
  • Desirable: experience working in technology industry. 
  • Knowledge of vendor management for specialized services. 
  • Knowledge in budget management and financial analysis skills. 
  • Microsoft office tools 
  • Data analysis 
  • Fluent in Spanish and English. 


On-site –Mexico,MEX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

More Information

Application Details

  • Organization Details
    BSB-JLL - LaSalle Services, MEX

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