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COMPLETE Document Custody Clerk - Maryville, TN

2 days ago


Job Opportunity Details


Full Time


Not Telling

Work from home


Weekly Working Hours

Not Telling


Not Telling

Working Location

Home Office, Maryville, TN, United States   [ View map ]

Title:  Document Custody Clerk (Non- LO – No Consumer Contact)                                          

Job Status:  Full Time/Hourly                     

Reports to:  Document Custody and Release Team-Lead

Department:  Document Services            

Amount of Travel Required:  None

Campus Workstyle:  Office Optimal        

Salary Level:  5

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 150,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce.  Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence.  We're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.


The Document Custody Clerk position exists to manage and organize incoming and outgoing documents by fax, courier service and general intra-office procedures.


  • Creates and maintains filing systems within an office and department environment. 
  • Audits and checks in collateral files/documents before documents are filed in the company vault. 
  • Interacts with offsite Document Custodians (financial institutions) to retrieve and send loan documents. 
  • Pulls original documents as needed with a high sense of urgency and accountability. 
  • Researches documentation for accuracy and efficiency in filing and for locating missing files and documents and conducts file searches when required. 
  • Relocates files when investor changes occur. 
  • Maintains organization and tidiness in the vault. 
  • Maintains confidentiality by managing sensitive customer information and contributes to team success by everyday actions/decisions.
  • Performs other duties as assigned.


  • High School Diploma or Equivalent required, some college preferred.
  • Computer competency with Microsoft Office and typing skills at minimum 25 wpm.
  • Intermediate ability in Microsoft Excel preferred.
  • Strong customer service and communication skills.
  • Great attention to detail, solid organizational skills, and self-motivated.
  • Must be able to work in a team environment with a great attitude and willingness to learn.


  • Must be able to remain in a stationary position 75% of the time.
  • Able to lift at least 25 lbs. with assistance.
  • Constantly operate a computer and other office devices, such as a telephone and multi-functional copy machine with scan, fax, and print capabilities.
  • Must be physically capable of bending and stretching to retrieve documents from the vault
  • Constantly utilize communication methods and tools including phone, email, and other applications such as Zoom and Microsoft Teams to interact with team members, internal customers, and leaders. 
  • Ability to identify and assess account status and determine appropriate process.
  • Constantly works in an indoor temperature controlled, sealed window office environment.


  • Medical and Dental Plan with Prescription Coverage and Vision
  • Competitive benefits including 401(K) includes 100% company match of the first 4%
  • Paid time off days (PTO), maternity/paternity leave, and holidays
  • Community involvement including Volunteer Paid Time Off (VTO)
  • Tuition Assistance for your first degree
  • Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant
  • Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
  • Collaborative and energetic work environment
  • Professional development and promotion opportunities
  • Competitive bonus programs
Here are some more reasons to choose Vanderbilt Mortgage!

• A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth
• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Vanderbilt Mortgage and Finance, Inc. provides competitive 401(k) programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• Vanderbilt Mortgage and Finance Inc. is a subsidiary of Clayton of which is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
• As part of Vanderbilt Mortgage’s commitment to Opening Doors to a Better Life, VMF is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At VMF, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.
• Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.
Vanderbilt Mortgage and Finance Inc. is committed to a diverse and inclusive workplace. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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