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COMPLETE Business Operations Associate –VP -Hybrid - Irving Texas United States

4 days ago


Job Opportunity Details


Full Time


Not Telling

Work from home


Weekly Working Hours

Not Telling


Not Telling

Working Location

6801 COLWELL BLVD IRVING, Texas, United States   [ View map ]

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Job Description

The Business Operations Associate role for Infrastructure Services is responsible for driving the overall activities of the business including workforce management, financial expense and productivity management, executive and organizational reporting/governance, strategic planning, and global program support.


  • Set strategic priorities with leadership team; identify key enablers to success and actively engage with respective owners to ensure achieving desired results; ensure continued progression of service, financial, and people agenda. 

  • Global workforce management inclusive of headcount analysis and forecasting (employees and 3rd party non-employees), composition of 3rd party managed services, resource location strategy, workforce real-estate forecasts, talent management and organization development, and impact of organizational changes. 

  • Financial oversight inclusive of expense management and controls, annual budget planning and ongoing forecast management, global coordination of productivity objectives and actuals, and strategic planning and analysis. 

  • Manage day-to-day operational events, providing business analysis and problem-solving recommendations based on knowledge of best practices and process implementation. Continuous interaction with both the leadership team and extended organization required. 

  • Champion improved client satisfaction through strengthening organization competency and driving global consistency for internal infra delivery practices.

  • Develop monthly metrics to monitor and measure impact of achievement to goals.

  • Manage ad-hoc analytical requests and lead efforts in the analysis and generation of detailed management information reporting – liaise with operational partners.

  • Must be able to influence execution and results across various teams. The building of relationships and partnerships will be required to respond to regular ad-hoc management requests. Must be able to balance multiple requests and self-prioritize those requests in a manner that ensures critical items are completed promptly and effectively. Must be able to lead change and develop innovative solutions that enables the organization to operate efficiently and effectively. 


  • At least 4+ years of relevant experience in business analysis or similar role

  • Good to have experience in Financial Services Or information technology organization

  • Very strong MS Office skills

  • Must be able to solve complex problems and work through roadblocks

  • Experience leading large-scale projects, with a “get things done” attitude and the ability to deliver on a diverse range of tasks 

  • Must be able to structure, plan and execute strategic initiatives with the right project discipline

  • Strong skills in relationship building and management, presentations and communication

  • Possess uncompromising ethics, unwavering integrity and understanding of risk & regulatory process, as well as outstanding communications and interpersonal skills

  • Demonstrate leadership and adaptability when facing unique challenges  

  • Very strong written, spoken and presentation skills 

  • Very strong influencing and partnering skills 

  • Commitment to quality, attention to detail, and continuous improvement

  • Focus on delivery and execution; able to focus on details while seeing big picture 

  • Strong meeting organization and facilitation skills 

  • Experience and ease in interfacing with Senior Management and technical support teams

  • Track record of managing work to achieve milestones on time and within budget in a high-pressure environment 

  • Analytical, flexible, team-oriented, have good interpersonal and follow up skills with strong attention to detail and ability to multi-task 


  • Bachelor’s Degree/University degree or equivalent experience

Additional information may be found at www.citigroup.com| Twitter: @Citi | YouTube: www.youtube.com/citi| Blog: http://blog.citigroup.com| Facebook: www.facebook.com/citi| LinkedIn: www.linkedin.com/company/citi.


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Administration


Time Type:

Full time


Primary Location:

Irving Texas United States


Primary Location Salary Range:

$125,760.00 - $188,640.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

More Information

Application Details

  • Organization Details
    00002 Citibank, N.A.

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