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COMPLETE Ops Support Specialist - C04 - Pune Maharashtra India

2 days ago


Job Opportunity Details


Full Time


Not Telling

Work from home


Weekly Working Hours

Not Telling


Not Telling

Working Location

TOWER B, EON FREE ZONE II, Maharashtra, India   [ View map ]

Grade – C04

  • Utilizes Messaging platform to respond to service enquiries from customers and provide a comprehensive resolution to the complaints/queries
  • Follow-up on all customer requests via chat
  • Maintains detailed knowledge of product and service offerings to customers
  • Analyzes risk areas and identifies solutions to meet customer's needs
  • Ensure Information Security for sensitive data
  • Helps to teach our customer how to self-service through our internet website
  • Balances NPS & RST to ensure positive customer experience while managing/minimizing operating losses
  • Ensures productive output as required in unit plan
  • Undertakes other assignments/projects as given by the Team Lead/Manager
  • Demonstrates ideal service attitude for all customers, liaises with different departments and  also performs account level system maintenances while resolving customers queries
  • Applies professional attitude and image for all internal and external customers
  • Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints


  • 3 years of relevant experience (Freshers Welcome)
  • Sound Communication skills with service attitude   
  • Strong problem-solving skills. Keen eye for detail
  • Attitude to Learning, Self-discipline & willingness to take initiative
  • Willingness to work in night/ rotational shifts


  •  Excellent PC and keyboarding skills (30 WPM – typing speed: 90% accuracy)
  •  Good verbal and written communication skills with proficiency in grammar spelling & punctuation  
  •  Good analytical skills
  •  Influencing skills and willingness to resolve customer queries satisfactorily
  •  Keen observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
  •  Must possess procedure driven judgment in order to find the best solution to an issue
  •  Must be goal oriented
  •  Highly motivated, Self-driven & result oriented

Shift of operations:  

                     US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week


Job Family Group:

Operations - Core


Job Family:

Operations Support


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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More Information

Application Details

  • Organization Details
    12542 Citicorp Services India Private Limited

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