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COMPLETE AM Soft Services - Mumbai, MH

7 days ago


Job Opportunity Details


Full Time


Not Telling

Work from home


Weekly Working Hours

Not Telling


Not Telling

Working Location

IND-CLIENT Greater Mumbai-BlackRock-IT Park Mumbai, Maharashtra, India   [ View map ]

Assistant Manager – Soft Services 

Integrated Facilities Management – Corporate Solutions (region, country)

What this job involves:

To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. 

To achieve financial and other targets established by the Facilities Manager.

Achievement of the Key Performance Indicators and Service Level Agreement targets

Property Operations

  • Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.
  • Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
  • Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
  • Routinely Inspect all contracted services to ensure performance measures are being maintained
  • Ensure Helpdesk service requests are attended to in time.
  • Effectively manage the mailroom services to ensure an on time deliverable system
  • Achieve client satisfaction to Client expectations.

Staff Management

  • Manage and assist with the personal development of all direct reports.
  • Develop and manage succession plans and appraisals for all direct reports.
  • Actively seek to train subordinates in all aspects of the non- technical services.
  • Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction.


  • Daily/Weekly reports.
  • Contribute to the Monthly Management Report to client and other reports as required.

Vendor Management

  • Manage service contracts, including inspections and quality management of service delivery
  • Prepare tender documentation, evaluation of tenders; prepare contracts
  • Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
  • Participate in Emergency Evacuation procedures including crisis management and business continuity.
  • Manage all Health and Safety issues and actively participate in Health and Safety reviews
  • Tertiary qualifications in property, building or facilities management required.
  • Excellent people skills and ability to interact with a wide range of client staff and demands.
  • Demonstrated experience with tendering and service improvement initiatives required.
  • Knowledge of Occupational Safety requirements
  • Knows the inventory management, good keeping knowledge
  • Strong PC literacy and proven ability to manage daily activities using various systems.
  • Demonstrated experience with continuous improvement initiatives highly desirable.
  • Demonstrated experience with client reporting and preparation of reports required.
  • Achievement of Contracted Service Levels and Performance Indicators.
  • Achievement of contracted Customer Satisfaction expectations.
  • Management of resource to ensure no disruption to client business.
  • Achievement of savings initiatives as agreed with Client. 
  • Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
  • Achievement of performance goals as agreed with manager
  • Understanding of Cafeteria operations.

Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance.

Is able to make difficult decisions and resolve problems or improve operations.

Actively searches out opportunities to achieve best results

  • Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
  • Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
  • Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.
  • Flexible to work in shifts.

Sound like you? To apply you need to have:

Mastery in the field

You should have earned  an experience of  more than 5 to 6 years in Facility Management – Soft Service preferably from hotel Industry  & specialized in Housekeeping & have eye for detail  . We’ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!


On-site –Mumbai, MH

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

More Information

Application Details

  • Organization Details
    ESB-Jones Lang LaSalle Property Consultants (India) Pvt Ltd)

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