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COMPLETE Scheduler 2 - Charlotte, NC, USA

3 days ago


Job Opportunity Details


Full Time


Not Telling

Work from home


Weekly Working Hours

Not Telling


Not Telling

Working Location

Charlotte, NC, Charlotte, NC, USA, United States   [ View map ]


Duties may include, but not limited to supporting patients in a variety of care coordination activities. Responsibilities involve services provided telephonically, email and texting. Charting, coordination and scheduling of patient appointments and arrangement/coordination of patient transportation. Confirm patient intent and attendance of appointments. Reschedule any missed appointment. Assist registered nurse in obtaining test results. Confirm insurance authorization where appropriate.


  • Developing professional expertise; applies company policies and procedures to resolve a variety of issues.
  • Requires little instruction; utilizes established procedures to perform routine assigned tasks.
  • Completes specific competency skills checklist required for job roles and assists P1 with more complex tasks that require a higher level of understanding of functions.
  • Utilizes critical thinking, time management and detailed knowledge of the Care Navigation Program to facilitate the coordination of patient scheduling.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Communicates and coordinates with patient and care partners to ensure scheduling attendance.
  • Escalates any potential issues to supervising Registered Nurse and/or management staff.
  • Mentors other staff as applicable
  • Documents all activities completed and updates charts within the patients' medical record(s).
  • Maintains current knowledge of the departmental program software and the Company's clinical information systems.
  • Assists with various projects as assigned by direct supervisor.
  • Performs other duties as assigned.
  • Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
  • Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Builds stable working relationships internally.
  • Normally receives specific, detailed instructions on all work.
  • Performs other related duties as assigned.


The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Little to no travel is expected for this position.


  • None


  • Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience
  • Scheduling training required.
  • Financial coordinator training an asset.


  • 2-5 years’ related experience or an equivalent combination of education and experience
  • Ability to communicate and collaborate effectively and professionally with staff, providers, vendors, and patients in a telephonic environment.
  • Prior remote employee experience strongly preferred.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Ability to operate basic office equipment such as telephones and computers.
  • Advanced interpersonal skills and ability to handle sensitive and confidential situations and retain confidentiality.
  • Must be capable of clear and timely written/verbal communication with peers, professional staff, providers, and management.
  • Must have good working knowledge of computer systems with emphasis on Word, Excel, and other programs related to the position.
  • Must have a HIPPA-compliant workspace in the home with non-satellite, high-speed internet of more than 20 Mbp.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity 


Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws. 

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity


Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

More Information

Application Details

  • Organization Details
    FMS USA Fresenius Mgmt Services Inc

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