Jump to content

COMPLETE Voice of the Customer Data Analyst - New York

11 days ago


 Share

Job Opportunity Details

Type

Full Time

Salary

Not Telling

Work from home

No

Weekly Working Hours

Not Telling

Positions

Not Telling

Working Location

New York, New York, United States   [ View map ]

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!


 

Position Overview:

As a Voice of the Customer (VoC) Data Analyst, you will play a significant role in aggregating, classifying, and interpreting customer feedback to drive actionable insights for the organization. Your main responsibility will be to consolidate and analyze customer data from various sources, such as customer calls, surveys, customer reviews, and other feedback channels. You will collaborate to provide valuable insights that contribute to improving customer experience, products, and services. 

The role of a Voice of the Customer Data Analyst is vital in understanding customer sentiments and needs. By using data analysis and interpretation skills, you contribute to enhancing the overall customer experience and drive continuous improvements in products and services.

Key Responsibilities:

Data Collection and Analysis

Collect and consolidate customer data from various sources, ensuring data accuracy and completeness. Use data analysis tools and techniques to process large datasets effectively. Analyze customer feedback and sentiment to identify trends, patterns, and potential issues.

Insights and Reporting

Generate regular and ad-hoc reports to communicate key insights and findings to collaborators. Provide concrete recommendations to relevant teams for addressing customer needs and challenges. Develop data visualizations, charts, and graphs to present data in a concise and understandable manner.

Continuous Improvement

Monitor customer feedback trends over time and track the impact of implemented improvements. Suggest improvements to data collection and analysis processes to improve the effectiveness of VoC programs.

Cross-functional Collaboration

Work closely with Category experts to develop metrics and reporting strategies to integrate VoC insights into Adobe decision-making processes.

Stay Updated on Industry Trends

Stay on top of industry trends and best practices in VoC data analysis and customer experience management.

Qualifications and Requirements:

  • Bachelor's degree in Business, Marketing, Statistics, Data Science, or a related field.
  • Proficiency in data analysis, preferably with a focus on customer data and insights.
  • Proficiency in data analysis tools such as Excel, SQL, and statistical software (e.g., R, Python).
  • Experience with data visualization tools (e.g., Tableau, Power BI) to create compelling reports and dashboards.
  • Familiarity with customer feedback platforms and VoC programs is a plus.
  • Strong analytical and problem-solving skills, with the ability to draw practical insights from complex data sets.
  • Superb communication and presentation skills to optimally convey findings to both technical and non-technical stakeholders.
  • Detail-oriented, with a dedication to data accuracy and quality.
  • Ability to work independently and as part of a team, managing multiple projects and deadlines.

When you join Adobe, you can look forward to collaborating with the most genuine people in the industry, working on projects with real purpose, and having immense pride in the products we create and the customers we support. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. 

Adobe is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, veteran status, cultural background or religious beliefs. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All. Learn more about our vision here.

Come create experiences that matter at a company that is recognized around the world and hear what our employees are saying about their career experiences on the Adobe Life blog.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $73,900 -- $166,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.


More Information

Application Details

  • Organization Details
    Adobe US
 Share


User Feedback

Recommended Comments

There are no comments to display.

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Add a comment...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...