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COMPLETE City Operations Lead - Chennai, TN

4 days ago


Job Opportunity Details


Full Time


Not Telling

Work from home


Weekly Working Hours

Not Telling


Not Telling

Working Location

IND-CLIENT Chennai-CDC 5 - Divyasree, Tamil Nadu, India   [ View map ]

City Operations Lead

Work Dynamics

What this job involves?

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to re-imagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.6 billion, operations in over 80 countries and a global workforce of more than 102,000 as of August, 2022. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Job description:


Location: Chennai

Operations Delivery

  • Overall service delivery of the region
  • KPI / Compliance Scores and management
  • Manage escalations with closure in a timely manner

 People Management

  • Ensure right expectation setting for the team, ability to maximize performance of the team.
  • Training for the team
  • Growth Plan for the team
  • Employee assessment, identify shortcomings and plan development


  • Ensure optimum utilization of all technology tools that are implemented from time to time

 Innovation/ Initiative     

  • Keep a track and updates on Energy savings project for the region.
  • Focus / Thrust on improvements/ initiatives

 Financial Acumen

  • Keep a track one Office services / R&M /Capex Budgets /work closure
  • Understanding of the facility / City spend
  • Track FM Operational Expenses


  • Client/employee engagement, Leadership connects
  • Service partner’s engagement

 Vendor Management

  • Vendor engagement /Identification and evaluation on larger aspects

 Expansion/Go live

  • Overall planning / Cost proposal & approval Approval/transition/Go live
  • Ensure/oversee closure on project snag

 Certification/Internal Audit

  • Ensure/oversee preparation end to end for all audits

 Business Reviews

  • Responsible for Quarterly Business Reviews
  • Publish timely and relevant reports for client and senior management

 BCP /Risk management

  • Oversee, assess risk, plan and handle any BCP situation.

Sound like you? To apply you need to be:


  • Bachelor’s Degree / Master’s degree
  • Over 12-14 years of  experience in FM Services/Hotel/Armed Forces
  • 5-10 years of relevant / equivalent experience in Industry
  • Technical Skills - Building Services. Generic Skills - Leadership, Communication, Vendor/people management, Strategies.
  • Behaviors - Achievement level, Teamwork, Learning attitude & Positive thinking.


  • Interpersonal skills with a strong client focus.
  • Team Leader with line management skills and the ability to delegate
  • Client /Supplier relationship management
  • Technical comprehension and experience with performance-based service contracts and vendor management
  • Knowledge of occupational safety requirements
  • Strong budget management and financial analysis skills
  • Excellent written and oral communication skills.
  • Strong analytical skills.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!


On-site –Chennai, TN

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

More Information

Application Details

  • Organization Details
    ESB-Jones Lang LaSalle Property Consultants (India) Pvt Ltd)

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