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COMPLETE Sr. Program Manager, Selling Partner Experience - Hyderabad

4 days ago


Job Opportunity Details


Full Time


Not Telling

Work from home


Weekly Working Hours

Not Telling


Not Telling

Working Location

Hyderabad, Hyderabad, TS, India   [ View map ]

Job Description

Scope of Role
The Sr. Program Manager for the Selling Partner Experience team in Hyderabad will lead the improvement of our existing testing processes for a range of tools and services that enable our Selling Partners to list products on Amazon. This role will analyze all existing processes, identify areas of opportunity, and develop a new consolidated end-to-end testing mechanism which cuts across tools and customer touch points. The role involves working with product and business owners of Amazon’s Selling Partner listing tools, and stakeholders in different Amazon stores worldwide.
A successful candidate will build effective partnerships with both technical and business teams, thus enabling the implementation of a process that will improve the Selling Partner experience when listing products on Amazon and also build trust and confidence among internal and external customers on any future feature releases.

Key job responsibilities
Key job responsibilities
1. Build a new framework for end-to-end testing of listings processes.
2. Conduct a Proof of Concept for the E2E (End to End) testing framework to assess its benefits across different stages of the Seller touchpoint.
3. Develop and implement a plan to automate manually intensive testing use cases.
4. Identify novel ways of efficiently testing Selling Partner experience, thus improving our launch time to Selling Partners.
5. Direct the allocation of test engineering bandwidth through a combination of mechanisms including sprint planning, agile methodologies and SCRUM.
6. Identify areas of improvement within existing tooling and utilities, and drive initiatives to improve them for users worldwide.
7. Negotiate and influence partner teams to implement processes improving the health of our Selling Partner listing tools.
8. With the transition of resources and the new initiative around E2E testing, the role will also lead to the hiring manger scale its current bandwidth to other tech/non-tech programs within its charter
Preferred qualifications
1.Master’s degree or higher in computer science or equivalent engineering degree.
2.Proficiency in advanced Excel and SQL
3.Should be able to think through unclear situations and come up with a framework to drive program improvement and metrics
4.Professional experience involving the need to write effectively e.g. management consulting, knowledge management, IT project management

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

Basic Qualifications:

- 6+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Good written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences
- Proficiency in MS Excel, including Macros and VBA
- Ability and willingness to take initiative and operate with a high degree of autonomy

Preferred Qualifications:

- Master's degree

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