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COMPLETE Content Reviewer - San Jose

4 days ago


Job Opportunity Details


Full Time


Not Telling

Work from home


Weekly Working Hours

Not Telling


Not Telling

Working Location

San Jose, San Jose, H, Costa Rica   [ View map ]

Job Description

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
Our operations team is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem-solving skills.

Key job responsibilities
1. Internet Advertiser Review
· Review web sites for content quality based on Content Guidelines.
· Thoroughly check ad content with quality and accuracy.
· Approve or disapprove new and changed ad submissions based on policy guidelines.
· Analyze data and evaluate trends/ patterns.
· Recommend generic pattern to be translated into Rules.
· Writing customer-facing emails to address concerns and report issues.
· Troubleshooting issues related to Advertisers.

2. Training & Coaching
· Coordinating training & mentoring sessions
· Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
· Coaching IARs towards improvement where necessary
· Offering "remedial" instruction in tool usage and other topics as required

3. Maintaining Updates & Documentation and Monitoring workflow
· Escalating questions/issues from the team regarding the process and cascading updates to the team
· Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
· Preparing weekly process reports & sending these out to the concerned people
· Monitoring workflow and re-assignment in the team & handling shift-issues, daily standup, updates and escalations

4. Review & Maintain internal process quality –
· Maintaining high internal quality of the processes by performing quality audits
· Providing specific & timely feedback to policers on errors & trends
· Act as SMEs for processes on the floor

A day in the life
The role of the Content Reviewer is specifically centered around the meticulous moderation of advertisements across various product categories within the Amazon Ads platform. The core objective of this team is the enforcement of Amazon's ad policies, ensuring that vendors seeking to promote their offerings comply with these guidelines. This crucial task serves to safeguard Amazon's customers from encountering shocking, inappropriate, or objectionable content while navigating the platform. Therefore, it implies the vast majority of the time is spent in content moderation. This activity is performed with different programs in which an employee will be trained according to their competencies.
Policies and ways of working are constantly updated to maintain a continuous improvement, which means the content reviewer must be willing to keep learning and updated. Flexibility and constant re-learning via instructor based / self-paced learning tools are key abilities.
Other activities would include individual or group improvement projects and development of new skills, as well as ticketing resolution with doubts from advertisers.

About the team
The Content Reviewer team operates within the SJO19 facility, located on the AFZ campus (Heredia). Commencing its operations in 2022, the moderation team has set forth ambitious expansion plans for the forthcoming years. Leveraging the cultural alignment of Costa Rica with the United States, the team aspires to ascend to a leadership position in overseeing operations across the western hemisphere.
While content moderation is an individual-based job, teamwork is really important in this role. Daily meetings are held in which new policies or its changes and updates are communicated and the workload is distributed. The team presents a really cooperative spirit and works to reach common goals.
You will find an inclusive and diverse team which advocates for the team-based problem solving. The communication is open and relaxed and workload is fairly distributed. Team buildings are often held and the atmosphere is respecting all individuals.

We are open to hiring candidates to work out of one of the following locations:

San Jose, H, CRI

Basic Qualifications:

- Bachelor's degree

Preferred Qualifications:

- Knowledge of Excel at an advanced level

More Information

Application Details

  • Organization Details
    Amazon Support Services Costa Rica SRL

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