COMPLETE Community Health Worker and Engagement Specialist - Work at Home - Kentucky

Description

Humana Healthy Horizons in Kentucky is seeking a Community Health Worker and Engagement Specialist to join our growing team. This role cultivates the organization's social community through community advocacy programs and active engagement with Humana Healthy Horizons in Kentucky enrollees as well as members of the general community. Join this amazing and dedicated team and lead change in how health care for the underserved in Kentucky is managed. Share your talents and develop your skills all while doing your part to make a difference in the lives of others.

This position requires regular field travel about 60-80% within 50-mile radius of Louisville or a population dense city in Western KY such as Bowling Green, Owensboro, Paducah, etc.

Responsibilities

The Community Health Worker builds visibility and credibility of organization's products and services throughout community via a variety of interactions.

• Strategizes methods to scale communities and drive greater connections among community members. Engages new community members.

• Understands own work area professional concepts/standards, regulations, strategies and operating standards.

• Makes decisions regarding own work approach/priorities and follows direction.

• Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

 

Essential Role Functions and Responsibilities:

• Conduct in-person non-clinical assessment(s) to understand enrollee care needs, preferences, and socioeconomic barriers and evaluate the home environment as needed.

• Work collaboratively with other Humana associates as a member of Humana’s Care Management Support teams, including case managers, housing specialists, SDOH coordinators, and Community Education Representatives (CER) and serve as a member of enrollee multi-disciplinary care teams (MDT), as requested.

• Assess enrollee barriers to healthy living and accessing healthcare services and arrange needed social services and supports.

• Act as an enrollee advocate with providers, community resources, schools, and others, including accompanying enrollees to provider office visits as requested.

• Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.

• Provide social support to help boost enrollees’ morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting member of the enrollee’s MDT.

• Support enrollee self-management through the provision of culturally appropriate health education and health coaching.

• Serve as a key knowledge source for community services and information for enrollees and other Humana associates.

• Attend community events to connect with current and potential enrollees and provide education on Humana Healthy Horizons in Kentucky.

• Conduct research and in-person outreach to locate difficult-to-contact enrollees to increase assessment completion and participation in clinical programs.

• Build and maintain relationships with providers and community resources to support enrollee identification and referrals.

• Implement community assessments to identify community resource gaps.

• Regular travel to conduct member visits, provider visits and community-based visits as needed to ensure effective administration of the program.

• Perform any other job-related instructions, as requested.

               

Required Qualifications

• Minimum Two (2) years of professional human services experience conducting in-person assessments and/or developing care plans.

• Community Health Worker Certification must be obtained within 6 months of hire date.

• Minimum of one (1) year of experience in community outreach and/or marketing and sales.

• Excellent written and verbal communication skills

• Proficient in Microsoft Office (Excel, Word, PPT).

• Experience using a variety of electronic information applications/software programs.

Workstyle: Field - This role will work a combination at home, in the market office and will also perform a majority of work functions at member's homes, facilities, and community events.

Work Location: must reside within 50-mile radius of either Louisville or Bowling Green, KY.

Travel: 60-80% within 50-mile radius of Louisville or a population dense city in Western KY such as Bowling Green, Owensboro, Paducah, etc.

Typical Work Schedule Must be available to work Monday - Friday between the hours of 8am-6pm Eastern Time Zone (EST) but be flexible with your hours based on business needs.

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Tuberculosis (TB) Screening Program

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Humana's Driver Safety Program

This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.

Work at Home Guidance

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Bachelor’s Degree in Social Work or Health related services

• Bi-lingual: English and Spanish

• Previous experience working in the community

• Home Health experience

• Knowledge of community health and social service agencies and additional community resources.

Additional Information

Bilingual Language Assessment Any Humana employee who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Modern Hire

As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

SSN Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Benefits

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1; Paid time off, holidays, volunteer time and jury duty pay; Recognition pay; 401(k) retirement savings plan with employer match;
Tuition assistance; Scholarships for eligible dependents; Parental and caregiver leave; Employee charity matching program; Network Resource Groups (NRGs)
Career development opportunities

Scheduled Weekly Hours

40