COMPLETE QC / Returns Clerk - Day Shift (Martinsville, VA) - USCA > USA > Virginia > Martinsville DC

QC / Returns Clerk

Location: Martinsville, VA

Monday - Friday 7 am - 3:30 pm

Become the Newest Member of the VF Team   

We are one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by all of our global associates across brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.  

We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more. That’s what we want for everyone who joins us at VF.  And frankly, that’s what it takes to thrive here.  

Here you can do the best work of your life. We are purpose led and performance driven, people-focused and supportive. Most importantly, we believe that everyone should be empowered to be their authentic self and we power an internal movement of inclusion and belonging. Our teams are built on a global mindset, sparked by sharp minds of diverse individuals and reflects the global consumers we serve.  

Bring your energy and fresh perspective, contribute to our movement and build your future with us.   

QC / Returns Clerk:

Principal Accountabilities:

The QC/Returns Clerk is responsible for quality & returns duties and other supply chain activities. Assist Manager/Supervisor with the timely processing of returns and timely processing of quality audits for both inbound and outbound audits. This position will be responsible for providing effective support to all other facility personnel related to QC/Returns. Ability to interface with individuals with diverse backgrounds is essential for this role. Responsibilities include, but are not limited to, the following:

Returns:

• Review inbound returns and print RA sheets if RA # is identified
• Assist logging inbound Returns into a spreadsheet for tracking purposes
• Investigate any product rec’d that does NOT have an RA or appropriate paperwork
• Request RA’s when not identified from the appropriate Customer Service contacts
• Process Wholesale returns for Kipling brand in Garpac system
• Verify or Partial Verify RA’s in PKMS for Wholesale Footwear returns
• File completed RA documentation in an orderly manner
• Log Unknown returns product into a shared drive folder
• Scan case labels for any damaged returns  into a specified bin for Damages
• Create the damaged sku’s into a FD (factory defect) UPC
• Transfer the FD cases that were created into a specified Recircled bin
• Consume case labels that were scanned into the Damaged bin
• Track and report when there are 26 full pallets to send to Recircled so transportation can be lined up
• Track and report daily inbound and outbound eCom returns

Other:

• Print RFID UPC hangtags as requested
• Assist Management team as requested
• Complete and report QC/Returns Production daily
• Input receipt information into the Access database daily

Systems to use:

• Microsoft Word and Excel
• Outlook email
• Access Database (do we do anything in Access today?)
• PKMS
• Garpac
• Dashboard reports
• SAP reports

Physical Requirement:

This position requires the associate to work in the office and on the production floor. The associate must be able to walk, stand or sit for extended periods. The associate must be able to bend, stoop, climb stairs and lift a minimum of 40 lbs. Temperature in the warehouse varies according to external climate.

Education / Experience / Skills Required:

• High School diploma or GED equivalency required; higher education preferred
• One year of experience in a similar role preferred
• Working knowledge of Microsoft Outlook, Excel and Word programs strongly preferred
• Company specific software used is PKMS and Execution Dashboard, experience is preferred
• Ability to work in fast-paced, deadline-oriented environment
• Ability to communicate effectively with variety of individuals
• Work independently and as a team member
• Ability to pay close attention to detail
• Strong communication and organizational skills
• Must be able to speak, read and write in the English language

What’s in it For You 

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage both mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package.

We just have one question. Are you in? 

Questions? Please contact our Human Resources Department at 276-656-6754, option 3, press 1 to leave a message, or send an email to Martinsvillehr@vfc.com

R-20231108-0571