COMPLETE Care Mgt Associate Ops - AZ - Work from home

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
Care Management Associate (Letter Writer) helps to support the prior authorization department and Notice of Action Department by writing member letters and provider faxes. The NOA letter writer also calls on providers and members to get the needed information to complete the notifications. The NOA team averages 3000–4000 member letters and/or provider faxes per month. The letter writer is responsible for writing letters accurately and effectively and managing timeframes to avoid regulatory sanctions. Letter Writers must write medical, pharmacy, dental, and behavior health letters and have them mailed out within the 24-hour, 72-hour, and 14-day regulator timeframes.

This position is M-F with a rotating Saturday.

Required Qualifications
1 years of medical terminology

1 year of grammar-focused writing experience
Effective written and spoken communication, telephonic, and organizational skills Understanding of the health care business.

Preferred Qualifications
We are looking for individuals who have strong analytical skills, focusing on accuracy and attention to detail. Someone who is self-disciplined, motivated, and can build collaborative working relationships The candidate should be able to type and be computer literate in order to navigate through internal and external computer systems, including Excel and Microsoft Word. This person would need to be able to work in multiple windows on multiple screens. We are seeking an individual who can think outside the box and has the desire to learn and grow. Excellent verbal and written skills are preferred, along with the ability to meet the demands of a fast-paced environment and meet tight deadlines.
preferred One year of experience in business or technical writing is preferred. Strong customer service skills to coordinate service delivery include attention to customers, sensitivity to issues, and proactive identification and resolution of issues to promote positive outcomes for members.

Education
HS/Equivelant

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. 

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.