COMPLETE Lead Operations Watch Specialist - Camp Springs, MD

The Defense Group at Leidos currently has a day shift opening for a Lead Operations Watch (Ops Watch) Specialist at Andrews Air Force Base.

The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

If this sounds like the kind of environment where you can thrive, keep reading!

Leidos Defense Group provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions. 

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Job Summary:

The Ops Watch team is a 24/7/365 manned function. This position is for a Shift Lead, who will be a member of and lead the 3-person team responsible for performing the Ops Watch duty during the day shift.

Primary Responsibilities:

• Lead role of small team responsible for monitoring reporting and ensuring the IT environment of the Air Force District of Washington is up and running at all times.

• Monitor, maintain, report, and ensure that the environment is up and running at all times.

• Monitor both NIPR and SIPR environments.

• Log analysis and document for incident remediation/threat hunting.

• Respond to outage, critical, and warning alerts to resolve issues before they affect end-user services.

• Works as part of the Ops Watch team to achieve mission critical objectives and deliverables.

• Report alerts to the Communications Focal Point (CFP) and relevant

• stakeholders while working with mission partners and local technicians to resolve the alert as soon as possible.

• Communicates with internal team members across multiple areas.

• Monitor and continuously improve system tools providing status information to Ops Watch, such as Remedy, SolarWinds, and System Center Operations.

• Manager (SCOM), to maintain situational awareness of the environment. 

Basic Qualifications:

• Bachelor’s degree with a minimum of 8+ years of related experience, additional years of relevant experience may be accepted in lieu of a degree.

• Currently possess a DoD Secret security clearance with the ability to obtain a Top Secret in the future.

• Currently possess a minimum DOD_8570 IAT2 certification.

• Strong oral and written communication skills.

• 2+ years' experience with switches and routers.

• Experience with Cisco Prime or other network monitoring systems.

• Experience using system monitoring tools such as SolarWinds and SCOM to monitor enterprise system status across multiple technologies and platforms.

• Experience writing strong technical support/triage documentation.

• Experience reviewing system events and performing triage to determine impact and urgency.

• Experience troubleshooting enterprise IT incidents and recommending approaches to resolve them.

• Ability to work in a live 24x7 operation.

• Ability to work effectively independent.

Preferred Qualifications:

• Bachelor’s degree in Information Technology or related field.

• CCENT or CCNA Certifications.

• Experience tuning system monitoring tools such as SolarWinds and SCOM.

• Experience working with ITSM tools, especially Remedy.

• Experience working in a military command or operations center, particularly an Air Force Communications Focal Point (CFP). Experience working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB).

• Knowledge of Air Force, Pentagon, and/or AFNCR.

Pay Range:

Pay Range $84,500.00 - $152,750.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.