COMPLETE Field Service Technician I - Mexico City, Mexico

The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers. Work environment is typically considered to be off-site, wherever the customer of concern is located. Typical travel requirement is up to 100% to support field service activities and customer relationships.

Primary Responsibilities

• Performing customer support activities involving the installation, modification, and repair of complex equipment and systems.

• Conducting on-site installation and testing of equipment, assesses product/equipment performance based on experience and support data; independently develop solutions and recommend modifications or improvements to equipment, documentation and operating processes.

• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.

• Performing ad-hoc and predetermined work assignments with instructions.

• Following all established guidelines, procedures and policies.

• Working on assignments which are semi-routine in nature where ability to recognize deviation from accepted practice is required.

• Working in a customer environment with systems operated in a 24/7 environment which require immediate response times (either while on-shift or after hours on-call) and driving long distances to sites.

• Accepting and updating work order in CRM systems such as Salesforce, Maximo, and GURU for our customers.

• Maintains clear and concise business communication proficiency, both oral and written.

• Travel, overtime and work hours other than Monday-Friday may be required.

• Work well with peers from various backgrounds to build effective work relationships.

Basic Qualifications

• Related Trade experience (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). 

• Bachelor’s Degree and 4+ years’ experience in field, installation service environments, electrical or mechanical field service roles. Or, Masters’ Degree and 2+ years’ experience in field, installation service environments, electrical or mechanical field service roles. Additional years of experience may be in lieu of degree.

• Physically able to get in narrow spaces, climb ladders / stairs, carry 50+ lbs. without assistance.

• Must be able to push/pull 200 lbs. and move/manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.

• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.

• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

• Must have a valid Driver’s License.

Preferred Qualifications

• Bilingual in Spanish and English.

• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

• Working knowledge of x-ray and/or CT technologies.

• PLC experience is a plus.

• Previous field electrical assembly experience.

• Software integration with electric/mechanical equipment.

• Previous hands on project management is a plus.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.