We are looking for an experienced Reinsurance Claims Team Lead to lead a team responsible for managing a portfolio of complex Asbestos, Pollution and Hazard (APH) reinsurance claims. The role combines people leadership, technical claims expertise and portfolio management, requiring strong knowledge of reinsurance products and processes, particularly within Casualty claims.

The Team Lead will oversee the end-to-end claims management process, ensuring claims are handled accurately and efficiently from notification through closure, while supporting loss management strategies, trend analysis and collaboration with clients and internal stakeholders.

Key Responsibilities

·    Provide strong leadership and guidance to a team of Claims Managers, fostering a positive, collaborative and high-performing work environment.

·    Delegate responsibilities effectively and empower team members to take ownership of their portfolios and deliverables.

·    Set objectives, conduct performance discussions and provide regular coaching, feedback and mentoring.

·    Support professional development and technical capability building across the team.

·    Drive strategies related to loss management, trend analysis and cross-functional engagement.

·    Oversee the day-to-day operations of the APH Reinsurance Claims portfolio, ensuring work is completed efficiently and in accordance with established guidelines, procedures and quality standards.

·    Manage complex reinsurance claims, including analysis and determination of liability, verification of claims against reinsurance contracts, coverage and exposure analysis, and resolution of disputes.

·    Coordinate and participate in claims audits with clients.

·    Handle large or potentially large losses, reputationally sensitive claims, and matters involving actual or potential litigation.

·    Support claims disposition strategies and, where applicable, negotiation, mediation or arbitration of complex claims.

·    Build and maintain strong relationships with clients, brokers and internal stakeholders.

·    Partner closely with Underwriting, Reserving, Actuarial, Analytics, Legal and Reinsurance Operations teams.

·    Ensure lessons learned and insights from claims are shared across relevant teams to support portfolio and underwriting decisions.

·    Maintain high standards of claims data quality, documentation and reporting.

·    Coordinate treaty reporting requirements with Reinsurance Operations and IT.

·    Monitor and analyze claims-related KPIs, portfolio trends, emerging exposures and large-loss developments.

·    Significant experience in Insurance and/or Reinsurance Claims, ideally within Casualty.

·    Experience managing complex, high-value, long-tail or litigated claims.

·    Strong knowledge of reinsurance contracts, coverage interpretation and claims processes.

·    Experience with APH, latent or other long-tail claims is highly desirable.

·    Previous people management or team leadership experience.

·    Demonstrated ability to lead, coach and develop claims professionals.

·    Strong analytical, critical-thinking and problem-solving capabilities.

·    Ability to identify claims and portfolio trends and translate them into actionable insights.

·    Experience collaborating with Underwriting, Actuarial, Reserving, Legal and Operations teams.

·    Excellent written and verbal communication skills, including the ability to engage senior internal and external stakeholders.

·    Strong organizational skills and the ability to prioritize competing demands.

·    Data-oriented mindset and proficiency with analytical and reporting tools, including Microsoft Excel.

·    Legal experience or a law degree is considered an advantage.

Key Technical Knowledge

·    Reinsurance Claims and Casualty Claims

·    Asbestos, Pollution and Hazard (APH) claims

·    Long-tail and latent claims

·    Complex claims and claims portfolio management

·    Coverage analysis and contract interpretation

·    Claims litigation, mediation and arbitration

·    Claims reserving and large-loss management

·    Claims audits, exposure analysis and trend analysis

·    Claims data quality, analytics and KPI reporting

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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