Supervisor-Associate Relations - Mooresville, NC (SSC) 1999 | Lowes Companies, Inc Job

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this role is to manage the team responsible for conducting Associate Relations investigations and reviewing/approving corrective action reports. The role will provide direction to AR Advisors, review and assign incoming cases, and conduct manager reviews upon the completion of the investigations. This role will support education and training on workplace investigation processes across the enterprise and serve as point of contact for escalated AR concerns.

What You Will Do

• Lead and/or oversee workplace investigations with different levels of complexity and risk, with support from AR Directors and/or Managers.
• Lead a team responsible for conducting workplace investigations into associate concerns and review of corrective action reports.
• With oversight from AR Directors and/or Managers, execute Associate Relations strategy that aligns to the company's culture while optimizing employee engagement and fostering positive associate relations.
• Provide guidance on investigation management and policy interpretation that aligns to local, state and federal laws and statutes and company policies and practices.
• Partner with field HR and business leaders to build strong partnerships and develop proactive positive associate relations strategies that drive business objectives.
• Cultivate and maintain trusted and productive relationships with human resources, legal, business operations leaders, etc., across the country.
• Provide coaching, guidance and expertise to HR Business Partners to address employee conduct and performance related concerns.
• Ensure corrective/disciplinary actions consistently, fairly and legally across the enterprise.
• Inspire, motivate, develop and influence individuals and teams.
• Support and guide AR Advisors on case escalations.
• Review and assign all incoming workplace investigation cases and conduct manager reviews upon the completion of the investigations.
• Communicate feedback findings and recommendations on case management processes concisely to all levels of associates and leadership both verbally and in written form.
• Partner with various HR and business leaders to build strong partnerships and develop proactive positive associate relations strategies that drive business objectives.

Minimum Qualifications

• Bachelor’s degree Human Resources, Labor Relations, Industrial Relations, Business or equivalent or equivalent years of experience in lieu of education requirement, if applicable
• 5 Years Multi-state, multi-location environment
• or equivalent years of experience without a degree
• 5 Years Experience in an HR Generalist, Employee Relations or a related role conducting complaint investigations related to Federal, State, Local employment and labor laws for multi-site organization
• Direct experience gathering, researching, analyzing and resolving complex employee relations issues (including conduct, performance, and policy violations)
• 2 Years Managing workplace investigations.
• Experience in a fast paced and thriving environment, think critically/strategically and being extremely detail oriented.

Preferred Skills/Education

• Master’s degree Human Resources, Labor Relations, Industrial Relations, Business or equivalent
• 5 + years of experience in employee relations
• Previous experience leading a team handling investigations across varying levels of complexity

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.  

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.