Global S&C GN_Song_Marketing_Consultant - Kuala Lumpur, Exchange 106 | Accenture Job

Depending on your experience and level, responsibilities may include:

• Gather business requirements and translate them into marketing processes, solution requirements and implementation approaches.
• Support or lead SFMC / Data Cloud / Personalization / Pardot / Salesforce Loyalty implementations.
• Conduct requirement-gathering and design workshops and prepare functional and solution documentation.
• Support or lead end-to-end marketing and campaign transformation programs, from strategy through implementation.
• Analyze campaign performance and identify opportunities for campaign and customer-experience optimization.
• Define KPIs and support data-led marketing approaches including next-best action, attribution and campaign optimization.
• Identify marketing process gaps and redesign processes to address bottlenecks and pain points.
• Develop or support business cases for campaign strategies and technology solutions.
• Work closely with client stakeholders and cross-functional onshore/offshore teams.
• At Manager level, lead delivery, governance, stakeholder communication, transformation roadmaps and small-to-mid-sized teams

Analyst

• 2+ years of experience/understanding of marketing campaigns.
• 1+ year hands-on functional consulting experience across SFMC, Data Cloud, Personalization, Pardot and/or Salesforce Loyalty.
• Exposure to requirements gathering, implementation support and marketing technology solutions.

Consultant

• 4+ years of experience in designing/managing marketing campaigns.
• 3+ years hands-on functional consulting experience across SFMC, Data Cloud, Personalization, Pardot and/or Salesforce Loyalty.
• Functional, industry and client-facing experience.
• Ability to independently support engagements and work across onshore/offshore teams.

Manager

• 9+ years of overall experience in designing/managing marketing campaigns.
• 4–5 years hands-on functional consulting experience across SFMC, Data Cloud, Personalization, Pardot and/or Salesforce Loyalty.
• Experience leading at least one large Salesforce marketing program end-to-end.
• Strong stakeholder management and ability to lead small/mid-sized teams.

Preferred Skills

• Salesforce Marketing Cloud (SFMC)
• Salesforce Data Cloud
• Salesforce Personalization
• Pardot / Marketing Cloud Account Engagement
• Salesforce Loyalty
• CRM and marketing automation
• Channel integration
• Real-time decisioning
• Campaign measurement and optimization
• Marketing transformation
• Digital transformation
• GenAI and automation exposure

Certifications

Relevant certifications across SFMC, Data Cloud, Personalization, Pardot or Salesforce Loyalty are preferred.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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