Operations Coordinator - Pharmacovigilance - Mexico City, Mexico | IQVIA Job

Job Overview

Manage the administrative support across all Lifecycle Safety service lines to the SO and LSM functions as appropriate. Provide support to junior administrative team members.

Essential Functions

• Assist in processing of Lifecycle Safety data by collecting and tracking incoming Adverse Events (AE)/, distributing event information to appropriate project personnel in the workflow for continued processing
•  May assist with project workflow including database entry, and generation of Lifecycle Safety data reports, assisting with deadline quality measurements, as directed by operations team member or manager
•  Assist with administrative team support e.g. creation and maintenance of project files, systems access requests.
• Creating, maintaining and track case folders, filing, retrieving and distribution of case folders to operations team members, assisting in maintenance of document control storage and relevant applications/systems as directed.
• Creating project tracking spreadsheets and associated tracking entry specifications
• Assisting operations team member in assessing database setup needs
• Escalating any system/equipment problem
• Oversee and co-ordinate administrative support by coordinating team/department/customer/project oversight group meetings
•  Provide administrative support where required. Identify and record process or quality problems and bring them to the attention of a senior team member.
•  Participate in continuous improvement of all departmental processes and procedures by identifying and implementing efficiencies in workflow and/or case processing.
•  Perform other duties as assigned, e.g. Case Reconciliation activities

Qualifications

• Education: Bachelor's degree in a life science field (e.g., biology, pharmacy, nursing) or equivalent experience.
• Fluent in local language and advanced English proficiency.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

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