Customer Service Representative - Kansas City, MO | leidos Job

The NISC IV program at Leidos is seeking a Customer Service Representative to support the FAA customer's Business Operation Center (BOC).

This is an onsite position in the Kansas City office 5 days per week.

In this role you will perform the following duties:

• Provide high-level customer support of the Benefits Operation Center (BOC) call center function, answering calls, providing various federal benefit, retirement, and HR information to customers.
• Direct customers to links and web pages for additional information and/or elevate complex issues to a BOC HR Assistant or Specialist for additional support.
• Research and assist with the preparation of documentation regarding policies and procedures for Benefits/HR.
• Certifies and processes a variety of benefit forms for FAA customers, to include Temporary Continuation of Coverage determination and coordination.
• Researches benefit and HR policies and procedures for use in answering inquiries.
• Maintains and updates customer files and follows up on relevant documentation.
• Research benefit and HR policies and procedures for use in answering inquiries
• Support the BOC and it's clients in various administrative and clinical matters related to the operation of the BOC.
• Work with BOC management to resolve issues and coordinate processes in support of the BOC mission and FAA customers.

Note: These duties are not a complete list. There may be other required duties as well.

Basic Qualifications:

• Typically requires high school diploma or equivalent and 3 – 5 years of prior relevant experience although a Bachelor's degree is preferred.
• Ability to obtain a Public Trust clearance

Preferred Qualifications:

• Prior Federal benefits and customer service experience preferred.

Compensation will be $30/hour based on experience and education.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

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