Digital Data Reviewer | Vietnamese Speaker - Kuala Lumpur, Vertical Corp. Tower B | Accenture Job

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

You will be supporting work done by Content Moderation and other Trust & Safety resources whose role includes analyzing, working with, viewing and proactively engaging with user profiles, audio, videos, and text based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.

Trust & Safety is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, you may be directly or inadvertently exposed to potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious).

This role is not intended to analyze, work with, view or proactively engage with sensitive or disturbing content as part of the role. However, given the role may be in proximity to Trust & Safety roles that do review content, there is a potential for you to experience indirect exposure to content. Therefore, we care for the health & well-being of our people and provide the support and resources needed to perform your responsibilities as needed.

Responsibility

• Support a group who review, classify and/or remove, work with, view or engage with content according to client guidelines, using specific tools and channels and/or creating prompts to interrogate large language models, evaluating their responses, and contributing to the development of a baseline understanding of responsible AI issues for generative AI
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
• Assess the quality of analysts on the project.
• Meet volume and quality targets for all quality assurance audits.
• Develop and maintain knowledge of client and their business needs processes.
• Develop and maintain an understanding of client Service Level Agreements and the department's key performance requirements.
• Develop and maintain product, industry, and business and professional skills by participating in on-the-job and classroom training.
• Participate in process calibration sessions with clients and cross vendor.
• Take accountability for effectively handling escalations. • Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction

Preferred

• Strong coping, emotional resilience, and stress-management

skills

• Excellent comprehension, communication, and skills

• Ability to perform duties objectively, devoid of inherent biases

or personal beliefs, in the best interest of client policies
• Strong comprehension and communication skills, with fluency in Vietnamese Language.

• Strong attention to detail

• Comfort synthesizing and analyzing information from multiple

streams

• Strong critical thinking and decision-making skills

• Ability to work well individually and as part of a team

• Ability to work differing rotations/shifts and non-standard work

hours

• Flexibility in meeting changing business needs in a fast-paced

environment

• Commitment to quality, efficiency, and effectiveness

• Previous business process outsourcing, customer service, or

content moderation experience is a plus

Active listening skills to understand reviewer questions and

concerns. Engage in client discussion for process improvement

sessions.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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